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Welfare Officer (Health and Well-being) - Maternity Cover

Closing date for applications:  5 July 2017

Job Description

About you:
Do you like working with students? Can you demonstrate good judgement and decision making? Are you a good team player and passionate about delivering excellent care and promoting health and well-being?

You will be a flexible, creative person who is a good listener and can demonstrate sensitivity, tact and diplomacy whist advising on and supporting our students in accessing health care, administering first aid, controlling medicines, supporting medical, mental health and emotional needs and actively promoting health and well-being to support academic achievement, social integration and the holistic development of students.

About us:
Most of our students live on site in Boarding Houses (under 18s) or student accommodation (over 18s), coming to join us from around the world to study business or English and are aged from 14 years to adult.

About the Job:
Working 08.00 – 16.30, Mon – Friday (total 37.5 hours), plus being available (for phone advice to Boarding Team) on Sundays 17.00 to Monday 08.00 in event of emergencies, you will join the Health & Welfare Team as the Welfare Officer (Health & Wellbeing) – Maternity Cover

Join the dynamic, caring and professional Student Support directorate at Bellerbys London Greenwich.

Annual Leave: 20 days which must be taken during the weeks where students are absent (e.g. Spring Break, Winter Break and after Summer Term and must usually be available for INSET Days)

Salary £23,400

Job Purpose:

  • To promote good physical, sexual, emotional and mental health and well-being and safeguard students
  • To delivering care to students and support their access to medical advice and services, giving emotional and mental health support to students and liaising with other staff and external organisations on all aspects of health promotion and well-being (such as relationships, physical, emotional, sexual and mental health) .
  • Hold Level 3/Advanced Child Protection training to be part of the Safeguarding Team and as such, be available for telephone advice to Boarding staff on Sunday evenings from 5pm to Monday 9am in event of emergencies.
  • Offer overnight cover to the Boarding Team (under 18s) in emergencies.

Key Responsibilities 

  • Provide a high level of care for individual students through personal support for health (physical, emotional and mental health) and wellbeing and communication with Welfare, Boarding, Support and Teaching teams.
  • To have a good understanding and awareness of the procedures and policies for health and safety, and policies and procedures for countering bullying, substance misuse and child protection.
  • To be familiar with National Minimum Standards for Boarding Schools and ensure compliance with them.
  • To actively engage in health promotion, liaise with external agencies, work with colleagues and specifically play a key role in embedding wellbeing and healthy choices and lifestyles in induction, assembly and PSHE.
  • Promote healthy eating, good mental health, physical exercise, emotional resilience and good sexual health and relationships
  • Ensure that appropriate records are kept accurate, up to date and stored securely.
  • Prepare reports and statistics, maintain records and data on the service
  • Act as emergency overnight residential supervisor cover (under 18) and be available one night per week in emergencies for advice as a level 3 trained person
  • Write Risk Assessments where required
  • Screening of medical needs, authorising absence from class, advice and supporting access to healthcare professionals
  • Administering medicines and homely remedies (over the counter medicines) in accordance with the College’s Policies
  • Refer any medical matters to GP, Walk in Clinic, NHS Direct, local Hospitals or the Emergency Services if any doubt or concern
  • To respond to First Aid emergencies as well as arrange routine appointments, escorting students under the age of 18 as needed to appointments or hospital
  • To receive any students who declare they are unwell and decide upon appropriate course of action.


  • Flexible in approach to all work undertaken; be able to multi task
  • Empathy and positive regard for young people.
  • Attentive to detail
  • Ability to work as part of a team
  • Have a patient and reassuring manner.
  • A ‘can do’ person who works positively and collaboratively.
  • Ability to work flexible hours.
  • Commitment to equality of opportunity and inclusion
  • Sense of humour
  • Belief in the value of boarding education
  • Flexible, adaptable and able to prioritise, resilient under pressure.
  • Ability to use systems in place to ensure an excellent service is provided to students and
  • Possess the personal initiative to head off any difficult issues that are preventable, but able
    to be assertive when required
  • An excellent health and attendance record
  • Play a full and active role in the wider development of the College
  • Discrete
  • Responsible

Selection Criteria

Qualifications and Training

  • First Aid Qualification (or willingness to take this) (essential)
  • Good level of education to degree level (essential)
  • Evidence of continuing professional development (desirable)
  • Level 3/Advanced Safeguarding (desirable)

Skills and Abilities

  • Good communication skills
  • Approachable, sensitive with excellent interpersonal skills
  • Capable user of IT
  • Ability to make sound judgements on standards of provision and provide quality feedback
  • Ability to relate to students and adults at all levels
  • Good Team worker
  • Proven success working with young people
  • Ability to think creatively and develop new ideas
  • Understanding how to manage confidentiality

Experience Required

  • Management of medical matters relating to young people, including the management of prescribed and non-prescribed medicines.
  • Experience of supporting emotional well-being
  • Experience working in a Boarding environment with young people • Experience of working with in an education or Boarding environment
  • Experience promoting Health & safety, Well-being or Health Promotion


  • Knowledge of how to maintain a safeguarding culture.
  • Knowledge of National Minimum Standard (esp NMS 3, 11 and 2)
  • Understanding how to manage confidentiality • Knowledge of current legislation and guidance in relation to working with, and protection of children and young people.

Organisational Compliance

The position holder must comply with Study Group policies and applicable laws including those in relation, but not limited to: Occupational Health and Safety; Anti-Discrimination and Harassment, Anti-Bribery and Corruption and those specifically relevant to the position and authority of the job holder.

The College is committed to safeguarding and promoting the welfare of our students and as such all staff will be expected to undergo appropriate safeguarding training and operate within all safeguarding policies and procedures.


Please send a completed application form to Sharon Treharne, PA to Principal and HR Administrator. 

Application deadline 12pm on 5 July 2017