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Welfare Officer

Closing date for applications: 10 November 2017

Job Description

Based in Greenwich, Coventry University London International Study Centre (CULISC) offers Foundation, International Year One and Pre Masters Business Programmes. These programmes prepare students for entry to Coventry University London.

CULISC is seeking to appoint a full time Welfare Officer to oversee the safeguarding and pastoral care of students whilst studying at the ISC. 

Role: Full time fixed term contract until 31st August 2018

Salary: £25k

Key Responsibilities 


  • To provide pastoral support to all students, ensuring safeguarding issues are reported in line with ISC policy
  • Coordinate and document ISC staff training in mental health awareness, safeguarding and prevent 


Student Welfare

  • Ensure a structured tutorial framework is in place which addresses student welfare needs and ensure accurate records of tutorials is maintained
  • Counsel students on attendance matters and issue informal and first formal warnings in line with the attendance policy and in discussion with the Head of Centre
  • Ensure students are effectively signposted to the appropriate services to meet their welfare needs
  • Report any Safeguarding issues to the Head of Centre
  • Hold regular meetings with the Head of Centre and Personal Tutors in relation to student welfare issues
  • To attend ISC Board meetings and Student Staff Liaison Committees

Student Experience

  • Manage the student induction process
  • Organise arrangements for electing Student Representatives
  • Play an active role in transition events at Coventry University London
  • Enhance the student experience by supporting activities and events

Other Duties

  • To provide general admin support for the ISC as required and cover duties for other members of staff when absent and during peak periods
  • To assist the Senior Administrator as required 


  • Demonstrates the ability to form and maintain appropriate relationships with young adults
  • Demonstrates emotional resilience in working with challenging behaviours
  • Enthusiastic and committed
  • Proactive and flexible 

Selection Criteria

Qualifications and Training

  • Level 3 or equivalent work experience
  • Safeguarding Training to level 3 (desirable) 

Experience Required

  • Providing welfare support and pastoral care to students (Essential)
  • Working with students or young adults (Essential)
  • Counselling experience and training (Desirable)
  • Working with international students (Desirable)
  • Experience of organising events (Desirable) 

Knowledge and Skills

  • Ability to empathise and build a rapport with international students
  • Excellent communication skills with a good standard of written English
  • Ability to plan, prioritise and organise workload effectively
  • Intermediate Microsoft Office, in particular Word and Excel 

Organisational Compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment.

Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, and Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate 


Please send a completed application form to Linda McIntyre. 

Application deadline 10 November 2017