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Welfare Officer

Closing date for applications: 9 June 2017

Job Description

Based at Kingston University, the ISC delivers programmes preparing international students for progression to undergraduate degrees. We are seeking a well-qualified and experienced Welfare Officer to undertake responsibility for student welfare, safeguarding and tutorial processes in the Centre.

Candidates must ideally have experience in an international education context and student welfare in a further education environment. Good administration, interpersonal, organisational and IT skills are essential.

Reports to: Head of Centre

Please note: the ISC operates a four term teaching year.

Interviews will be held on 15th June with an ideal start date of 1st July 2017 (negotiable).

This role is subject to a satisfactory enhanced level Disclosure and Barring Service check.

Main functions of the post:

  • Providing personal, pastoral and academic based tutorials and support to students at both individual and group level
  • Welfare Lead for the ISC

Key Responsibilities 


  • To be the Designated safeguarding lead for KULISC
  • To be the main point of contact and liaison with the College Guardians and all other guardians for under 18s
  • To monitor attendance for under 18s and report as necessary
  • To provide pastoral support to under 18 students including meeting with them on a regular basis to discuss their progress academically, personally and practically

General Student Welfare

  • Ensure a structured tutorial framework is in place, which addresses the needs of group tutorials
  • Monitor pastoral and academic welfare and ensure students are effectively signposted to the appropriate University services to meet their welfare needs (e.g. medical centre, accommodation, counselling services)
  • To counsel students with welfare and health issues, advising accordingly and maintaining notes in Study Global, keeping Centre staff informed as necessary
  • Ensure student tutorial records are reported, kept up-to-date and are accurate
  • Weekly attendance monitoring, reporting and analysis, through implementation of the Centre's attendance policy
  • Meet with students to counsel on attendance and issue informal and first formal warnings, escalating where necessary
  • To assist Centre management team and Administration team in helping students settle in, taking part in Induction week activities and presentation and providing induction information for late arriving students
  • To be responsible for overseeing social activities/events for students and supporting the work of the student council

Academic Welfare

  • Undertake individual tutorials to identify and monitor student progress, through goal setting and action planning
  • Continually update and produce 'at risk' registers for individual and groups of students
  • Liaising with academic tutors and Heads of Depts, identify suitable intervnetion strategies for improving student performance and reducing the number of students on the 'at risk' register
  • Report to HoC the 'at risk' register and the interventions that are in place
  • Provide group tutorials as part of the tutorial framework , to include activities such as: study skill sessions (e.g. understanding plagiarism; understanding assessment regulations in line with Centre academic standards (e.g. extension, extenuating circumstances) ; university progression presentations; social activities


  •  Provide students with counselling opportunities throughout their studies in order to manage expectations in relation to their progression
  • To oversee the UG KU application process by providing advice and guidance to students, monitoring, tracking and reporting on student applications and providing UCAS references
  • Work with KU Link Tutors and ISC Academic staff to provide students with progression activities throughout the academic year e.g. opportunities for students to engage with faculties and their staff at open days; attend guest lectures and conferences and access student union activities
  • Provide counselling sessions upon receipt of student results and support non-progressing students through alternative options
  • Follow up on the success of progressing students, to support the development of KULISC alumni e.g. ambassadors, alumni newsletter


  • To support the Administration Officer, Department Heads and Head of Centre with the day to day running of the International Study Centre.
  • To assist with data entry on spread sheets and databases. Completion of reports for HoC.


  • To be the Educational Support Officer for the Centre, providing information and guidance to students in order to register their ES needs, liaising with KU ESO where necessary, and to ensure appropriate arrangements are in place for assessments
  • To act as the main point of contact with sponsors and issue reports for sponsored students
  • Attend the Extenuating Circumstances and Academic Misconduct Panels and other relevant meetings which are part of the Centre's quality framework


  • International outlook with the cultural sensitivity to effectively provide a service to a multi-national and multi-ethnic student body

Selection Criteria

Experience Required

  • Working within a customer service environment
  • Working in a student welfare role
  • Working in an educational environment
  • Working in an administrative capacity
  • Working in an international context


  • Proven ability to deliver excellent customer seNice
  • Ability to empathise and build rapport with the customer base (international students)
  • Effective verbal and written communication skills
  • Ability to plan, prioritise and organise work effectively
  • Good working knowledge of Microsoft Office applications (Word, Excel, Outlook) and databases

Organisational Compliance

The position holder must comply with Study Group policies and applicable laws including those in relation, but not limited to: Occupational Health and Safety; Anti-Discrimination and Harassment, Anti-Bribery and Corruption and those specifically relevant to the position and authority of the job holder. The ISC is committed to safeguarding and promoting the welfare of our students and appointments will be subject to receipt of both satisfactory references and a DBS check.


Please send your CV to Amandeep Dhillon, Centre Administrator.

Application deadline: 3pm on Friday 9 June 2017