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Welfare Officer

Deadline for applications: N/A

Job overview

Study Group is the leading provider of international education, driving success for our students and partners. We believe in a better world through education and work with universities which are as motivated by driving student success and outcomes as we are. Voted as the 2017 and 2018 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe.  

A fantastic opportunity has opened at our Durham University International Study Centre for a Welfare Office to join the Welfare Team on a part-time basis. Working in a small team, you will have the opportunity to provide world-class welfare support to international students, ensuring that they have an enjoyable and successful experience whilst studying in the UK. 

This is a job where no day is the same, and where you’ll be challenged to use your empathy, active listening, and support skills effectively. When joining the centre, you’ll be given the support and training that you need, as well as be given personal development opportunities as your career progresses.

If you want a job role where you will work with a variety of people, in a high-pressure environment where you can really make a difference, then we would love to hear from you.

Contract: Part Time. 2.5 days per week.
Salary: £22,000 per annum (pro rata)

Key responsibilities

As a Welfare Officer, you will ensure each student, for the duration of their stay at the centre, are safe, well and have access to an exceptional experience. You’ll do this through preventative support, early intervention, education and planned activities. You’ll have the chance to promote good physical, sexual, emotional and mental health and wellbeing and to safeguard students.

You will deliver care to students and support their access to medical advice and services.  Your role will also be to provide emotional and mental health support to students and liaising with staff and organisations on all aspects of health promotion and wellbeing (such as relationships, physical, emotional, sexual and mental health).

Skills & Experience


  • You’ll have experience of providing welfare, emotional and pastoral care to students or young adults.
  • Experience working with vulnerable groups.
  • You’ll need Knowledge of how to maintain a safeguarding culture gained from previous experience.
  • You can demonstrate emotional resilience in working with challenging behaviours and situations.


  • If you’ve had counselling experience then this would be desirable.

Key benefits

  • Competitive salary.
  • A 25-day holiday allowance
  • Enhanced pension scheme, season ticket loans, cycle to work scheme, Wellbeing centre, and much more.

About us

We are Study Group, a global pathway provider in International Education, working collaboratively with a number of Top Tier Universities. Voted as the 2017 and 2018 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe.

How to apply

We take pride in providing an excellent candidate experience to all potential candidates, so will ensure a timely response and process for all applicants. If you are interested in finding out more then please submit a CV on our jobs board and a member of the Recruitment Team will be in contact.

Organisational compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Privacy Policy

What does a role at Study Group mean?


We are a unique business within the sector, giving our people a completely different working experience.


We have a large global network and encourage collaboration across the whole business. We work with a number of partners across the network including top tier universities.


We encourage innovation throughout our Centres, ensuring that our students are given an interactive, student centred, and creative, tailor-made learning experience. Our people are given an autonomy within their roles that is rarely seen within the industry.


We believe in continuous professional and personal development, and take pride in offering our staff ample opportunity to achieve their goals. Utilising our large organisational infrastructure, across our different brands, we invite our people to gain valuable experience, and maximise all the exciting tools available to help develop their career.