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Welfare Officer

Job Description

Role: Welfare Officer at the Durham Univeristy ISC
Position Type: Permanent, Full Time
Location: Stockton-On-Tees
Salary: £20,000 - £25,000 per annum

An exciting opportunity has arisen for a positive, enthusiastic and pro-active Welfare Officer to join the Study Group organisation, working in our brand new Durham learning centre. This is a fantastic opportunity to work in a vibrant and energetic environment, full of highly skilled professionals. Study Group is a global leader in providing a transformational learning experience for international students, leaving them with academic success and rewarding careers. 2016 was a successful year with 70,000 students enrolling across 163 countries.

This is an exciting time for the organisation as we introduce a new centre, working in partnership with a highly reputable University. Above all, providing a fantastic learning experience to our students is at the heart of what we do, so if you are passionate, dedicated, and interested in embarking in a truly fulfilling position, then you’ve come to the right place.

The purpose of this role is:

  • To ensure each student, for the duration of their stay at the International Study Centre, has access to an exceptional experience, through planned activities and by being responsive to students’ concerns, and requirements
  • To ensure the welfare, well-being, safety and continuing security of students is protected and enhanced at all times

This role will require close working relationships with other relevant International Study Centre and Durham University teams.

Selection Criteria

Qualifications and Training

  • Paste Qualification and Training bullets here

Experience Required


  • Previous experience providing welfare support and pastoral care to students
  • Proven ability to work under pressure and to deadlines
  • Working with students or young people


  • Counselling experience and training
  • Working within an educational environment with international students
  • Experience of organising medium to large scale events and activities

Knowledge and Skills


  • Organisational Skills – including sound prioritisation and time management skills
  • Good working knowledge of Microsoft Office
  • Sound decision making skills
  • Effective communication skills

In addition, it is essential to have one or more of the following areas of expertise

  • Student Welfare issues
  • Student Experience (assisting and supporting groups of people in engaging in activities and events)
  • Student Ambassador
  • Working with vulnerable groups

Organisational Compliance

The position holder must comply with Study Group policies and applicable laws including those in relation, but not limited to: Occupational Health and Safety; Anti-Discrimination and Harassment, Anti-Bribery and Corruption and those specifically relevant to the position and authority of the job holder. Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.


Please apply with a completed application form to Alex Adams, Project Recruitment Consultant