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Welfare Officer

Would you like the opportunity to work for a global company, providing Welfare support, to international students studying in the UK?

If the answer is yes then please keep reading. We are Study Group, a global business specialising in International Education. A fantastic opportunity has opened at our Royal Holloway International Study Centre for a skilled and experienced Welfare Professional, to take lead role the student’s welfare. You may be a counsellor, maybe a Social Worker, or maybe you are an naturally empathetic individual, experienced in providing high class support to others. If so, this is a unique and extremely rewarding position, giving the opportunity to work with an amazing mix of students.

 Contract Type: Full time, Permanent

Salary: £25,675 per annum

What is this role and where does it fit in?

This is a key role as the Welfare Lead within the centre, working within the support team, and reporting to the Administration Manager. This role will consist of supporting all the students, becoming the first point of contact regarding any Welfare issues. The Welfare Officer will lead on Safeguarding within the centre, so ideally some training in this remit would be desirable. As well as this, the role has responsibility for personal/Group Tutorials and attendance.

What experience do you need?

  • Previous experience in a support role e.g. Counsellor/Social Worker/Customer Service
  • Being approachable and empathetic, with excellent listening and strong communication skills are essential.
  • Experience working in a student welfare/education setting would be desirable.
  • Administration experience or the ability to manage admin tasks.
  • Ability to plan, prioritise and organise work effectively

Where is this role based?

Royal Holloway is located in Egham, Surrey, a quiet, student-friendly town. Although the campus is only 40 minutes from central London by train, the surroundings are a world away from the busy capital. Situated in 135 acres, and close to Runnymede National Trust Park, the College provides excellent facilities. The office has an excellent vibe, full of fun and friendly people, all passionate about the centre and international education.

The Application Process

We take pride in providing an excellent candidate experience to all potential candidates, so will ensure a timely response and process for all applicants. If you are interested in finding out more then please send a CV to and a member of the Recruitment Team will be in contact.

Organisational Compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

What does a role at Study Group mean?


We are a unique business within the sector, giving our people a completely different working experience.


We have a large global network and encourage collaboration across the whole business. We work with a number of partners across the network including top tier universities.


We encourage innovation throughout our Centres, ensuring that our students are given an interactive, student centred, and creative, tailor-made learning experience. Our people are given an autonomy within their roles that is rarely seen within the industry.


We believe in continuous professional and personal development, and take pride in offering our staff ample opportunity to achieve their goals. Utilising our large organisational infrastructure, across our different brands, we invite our people to gain valuable experience, and maximise all the exciting tools available to help develop their career.