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Summer Programme Manager x2

Closing date for applications: 28 December 2017

Job Description

Study Group prepares students for life in a global society and success in a global economy. Embassy Summer contributes to this mission by providing life skills and adventures for young learners and young adults. We put students first, we are ambitious for success and we deliver on our promises. The following duties and warranties of this role support these goals:

To prepare and line manage a number of centres in the Embassy Summer U.K. portfolio

To promote and safeguard the welfare of students in line with legal, accreditation and company requirements

To maximise student and group leader satisfaction by ensuring their Embassy Summer centre experience meets or exceeds expectations

To promote and facilitate the life skill service concept and delivery throughout line managed centres

To ensure that centre operations are compliant with applicable laws, regulations, accreditation requirements and company policy

To contribute to centre profitability via input to formulation of accurate pre-summer cost modelling, appropriate spending decisions, and the maintenance and reporting of real time cost records during the operating period

Key Responsibilities 


  • Developing and maintaining positive partnerships with key value adding suppliers, developing supply chain strategies (including SLAs) that maximise quality delivery, minimise service failures/ adverse variations and minimise cost
  • Ensuring that other ancillary services, centre facilities (including accommodation), agent programmes, stock and centre teams are secured, setup and organised appropriately
  • Building, managing and maintaining a positive partnership with host providers under guidance from the Summer Director
  • Completing a comprehensive risk assessment of the school site and formulating appropriate control measures in advance of the summer (from a Health & Safety / safeguarding perspective)
  • Assisting in developing content, delivery methods and delivery of the Embassy Summer training programme as determined by the training needs analysis
  • Maximising centre profitability by making astute pre-season spending decisions, agreeing and communicating these with the Operations Manager and finance department (enabling the creation of summer cost modelling)
  • Liaising with the recruitment team to communicate roles and staffing targets for line managed centres (as agreed with finance and recorded in the summer cost modelling)
  • Participating in the selection process for new candidates to management roles in relevant centres
  • To assist as required with elements of the selection process for other centre specific roles
  • Assisting in other recruitment, sales, finance and operations projects/tasks as required
  • Developing a sound understanding of line managed centres and using this expertise to train and assist colleagues, agents and the wider Embassy community
  • Liaising with International Admission Centre with any allocation or enrolment queries
  • Championing the Academy service, developing the product, and providing additional expertise, data and analysis to the Embassy community
  • Liaising with Study Group's IT department to develop and implement required ICT hardware and software for the summer under guidance from the Operations Manager
  • Liaising with our attraction partners on behalf of the operations team and developing an accessible database of contractual and booking arrangements


  • Promoting and safeguarding the welfare of students for who you are responsible for and with whom you come into contact.
  • Maximising centre profitability by monitoring and recording centre expenditure, communicating these records with the Operations Manager and finance department (enabling comparison with summer cost modelling)
  • Appraising and developing the performance of core management positions and service delivery functions during the summer, taking ownership and developing action plans where necessary to improve standards
  • Responding to expectation gaps or service failures ensuring solutions, mutually agreed with the clients, are achieved at a centre level in a timely fashion
  • Promoting the LMS and Life Skill activity programmes in centre, ensuring each school programme engages and develops the 21st Century student
  • Assisting with/responding to audits of your centres during the summer, ensuring they are compliant with applicable laws, regulations, accreditation requirements and company policy
  • Assisting the management of centres on location if required
  • Covering part the department's emergency phone rota


  • Completing comprehensive feedback on your management team to ensure they can be objectively appraised and developed
  • Checking and assigning coding for certain invoice for your centres
  • Checking and assigning coding for multi-centre invoices under guidance from the Operations Manager 

Selection Criteria

Personal Attributes

  • Demonstrates the ability to form and maintain appropriate relationships and personal boundaries with children and young people.
  • Demonstrates emotional resilience in working with challenging behaviours.
  • Demonstrates a positive attitude to the use of authority and maintaining discipline.

Qualifications and Training

  • Educated to degree level or equivalent 

Experience Required

  • Experience of working in a summer school or similar environment
  • Project management
  • Managing multisite operations
  • Managing temporary staff 

Knowledge and Skills

  • Microsoft Office
  • Customer Relationship Management
  • Strong Leadership
  • Change Management
  • Supply Chain Management
  • Human Resource Practice
  • Ability to work under pressure 

Organisational Compliance

The job holder will be expected to operate in accordance with the Study Group Code of Conduct, and any local policies and operating procedures relating to academic, welfare and safeguarding matters.


Please apply with a CV, covering letter and completed application form to Mikee Glen Kerr, Operations Manager.

Application deadline 28 December 2018