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Student Support Officer

Deadline for applications: N/A

Job overview

We are Study Group, a pathway provider college which offers international students the chance to study programmes that are specially designed, university-recognized courses. Our courses help international students to gain the academic, English language and learning standards that they need to succeed, giving them the best possible start to a UK or European education. We strive to create a better world through education and value student centred Tutors that share the same passion.

Due to some very exciting growth, we are looking for a customer focused Student Support Officer to join the Professional Services Team. As the largest pathway college within the UK & Europe, with over 1,500 students enrolled annually, you’ll be joining a large collaborative team that is passionate about providing a world-class student experience. This is a student facing a job role where you be working in an autonomous, innovative working environment that offers lots of opportunity for personal development and career progression.

Working at Study Group is a unique experience that offers variety, opportunity, and a fast pace. The pressure can be high during peak periods, and you’ll need to be resilient, and adaptable to succeed in this dynamic working environment. However, it’s an exciting role where no day is the same, and you’ll be given support from an initial induction, regular team meetings, and a personal development plan.

Contract Type: Full Time
Salary: £18,000 per annum

Key responsibilities

In this job role you will support students within non-academic areas within the College, including reception, attendance monitoring, induction and registration, visa support, accommodation, welfare and well-being and immigration support. In order to do this well, the team needs to maintain and build a strong network of contacts and relationships so your use of people skills is essential.

You will contribute to the overall objective of the College—“preparing international students to progress and thrive at the University of Sheffield through successful completion of their programme”-- -by ensuring that student issues are dealt with quickly and effectively, in order to ensure their full engagement with their course. You’ll do this by supporting them to live independently, safely and healthily in the UK, through communication and collaboration with a variety of teams and stakeholders, both inside and outside the College.

Experience and qualifications

  • You will have experience in a face to face customer service or support role.
  • Experience supporting students in a further education or higher education setting is advantageous.
  • Communication skills are key, as well as strong active listening skills and empathy.
  • You will have a good knowledge of Microsoft Office.

Key benefits

  • Competitive salaries
  • A 25-day holiday (For full time) allowance that is not restricted to outside of term time.
  • Enhanced pension scheme, season ticket loans, cycle to work scheme, Wellbeing centre, and much more.
  • A large global network that offers fantastic career opportunities.

About us

We are Study Group, a global pathway provider in International Education, working collaboratively with a number of Top Tier Universities. Voted as the 2017 and 2018 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe.

How to apply

We take pride in providing an excellent candidate experience to all potential candidates, so will ensure a timely response and process for all applicants. If you are interested in finding out more then please submit a CV on our jobs board and a member of the Recruitment Team will be in contact.

Organisational compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Privacy Policy.

What does a role at Study Group mean?


We are a unique business within the sector, giving our people a completely different working experience.


We have a large global network and encourage collaboration across the whole business. We work with a number of partners across the network including top tier universities.


We encourage innovation throughout our Centres, ensuring that our students are given an interactive, student centred, and creative, tailor-made learning experience. Our people are given an autonomy within their roles that is rarely seen within the industry.


We believe in continuous professional and personal development, and take pride in offering our staff ample opportunity to achieve their goals. Utilising our large organisational infrastructure, across our different brands, we invite our people to gain valuable experience, and maximise all the exciting tools available to help develop their career.