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Student Support Coordinator

Closing date for applications: 14 November 2017

Job Description

Salary: £22,000-£25,000 per annum

Location: Stockton

Contract Type: Full Time, Permanent

A fantastic opportunity has arisen for a Student Support Co-ordinator, with experience of managing and maintaining data, to join the Study Group organisation, working from our brand new International Study Centre. The right candidate should have high-energy, and be a self-starter, able to use their own initiative, whilst being an active member of a cross-functional team.

Study Group is a global leader in providing a transformational learning experience for international students, leaving them with academic success and rewarding careers. 2016 was a successful year with 70,000 students enrolling across 163 countries. This is an exciting time for the organisation as we establish a new Centre, working in partnership with a highly reputable University. Above all, providing a fantastic learning experience to our students is at the heart of what we do, so if you are passionate, dedicated, and interested in embarking in a truly fulfilling position, then you’ve come to the right place.

Job Purpose:

To work as a member of the Professional Services Team, ensure student data is maintained and accurate, student attendance and progression is recorded, monitored and reported on, student finances are monitored and processed in a timely manner, provide key data to stakeholders to support the operation of the ISC, and contribute to the preparation and distribution of student timetables. The post holder will also assist with induction programmes and other events, support exam and assessment processes, assist with activities in relation to visa, immigration and other compliance requirements, and assist the Head of Professional Services, Welfare Officers and Professional Services Team members as required.

Key Responsibilities 

Data Management

  • Ensure the maintenance of student data, keeping student records accurate and up-to-date
  • Provide data to Durham University in line with their requirements
  • Carry out regular checks on student data, including preparation for internal and external audit checks as required
  • Contribute to the timely compilation and provision of results and reports, for presentation to various governance groups, committees and management meetings, and students
  • Facilitate the provision of ad-hoc data requests, by Durham University, Study Group and the Management Team, or other key stakeholders

Attendance Management

  • To run daily and weekly attendance reports, to monitor, analyse and report on attendance and for distribution to the Management team
  • Report and monitor under 18s attendance , liaising with colleagues to ensure the safety of students
  • Issue warnings to relevant students regarding attendance, and record such warnings on appropriate systems
  • Update appropriate systems with approved authorised absences

Progression Tracking

  • Monitor and maintain student progression information, and progression risk tracker
  • Liaise with Durham University to ensure appropriate progression data is communicated in a timely manner


  • To support students to make payments using Payonline
  • Ensure the collection of outstanding student fees is regularly undertaken
  • Update appropriate systems with data relating to student charges


  • Contribute to the planning, agreement and timely production of student, assessment, exam and invigilation timetables, in liaison with the Student Data Team where appropriate

Student Support

  • Be a first point of contact for all student enquiries, dealing professionally and promptly with such enquiries, fostering positive relationships with the student body
  • Provide general student support as required, including the production of student correspondence
  • To ensure noticeboards are regularly updated
  • Promote and safeguard the welfare of students, with particular regard for the Under 18s
  • Assist colleagues with administrative duties to cover for staff absence, or during peak periods

Selection Criteria

Qualifications and Training

  • Level 3 Qualification (Desirable)

Experience Required


  • Excellent IT skills and the ability to use Microsoft Office at a professional level, particularly Word and Excel
  • Meticulous attention to detail
  • Effective communication including accurate written English, and the ability to communicate with staff and international students from a diverse range of cultural backgrounds
  • Organisational Skills
  • Good understanding of the importance of file management
  • Experience of managing and maintaining data in a secure environment
  • Good time management with the ability to prioritise, and seek clarification when faced with competing priorities
  • Flexible attitude to work including a willingness to work weekends and evenings on occasion, to support student and administrative activities
  • Ability to keep calm and maintain excellent levels of service and productivity when under pressure, and at times of intense business demand


  • Knowledge of database systems and data inputting
  • Advanced Word and Excel skills
  • Knowledge of Further and Higher Education Courses/Structures

Organisational Compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment.
Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.


Please send your CV to Alex Adams, Project Recruitment Consultant. 

Application deadline 14 December 2017