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Student Services Officer

Deadline for applications: N/A

Contract type: Full time fixed term contract - 37.5 hours per week for 1 year

Job overview

Bellerbys Brighton is a co-educational international college which specialises in providing a high quality British Education for predominantly international students from over 60 different countries around the world and preparing them for university. Our highly motivated students benefit from our state of the art facilities and small class sizes within a unique and vibrant educational environment. We offer a wide variety of courses including English Language Preparation, IELTS, GCSEs, A levels as well as our own Foundation programme, which is a pre-university course accredited by Lancaster University. Bellerbys College is owned by Study Group, a global educational organisation which prepares students for life in a global society and success in the world economy.

We are seeking to appoint a full time Student Services Officer to lead on delivering excellent arrival and induction services to new arrivals and promote the highest standards of quality, efficiency and customer care in all matters relating to student services. This postholder will be required to work some weekends/bank holidays at peak arrival periods.

Key responsibilities

  • Ensure that all student queries are address in a friendly, professional manner using a student centric approach.
  • Provide general student services advice including local and travel information, help with opening bank accounts, issue of confirmation letters, ID cards, letter requests, Student cards, repairs and maintenance, complaints etc.
  • Run transfer reports and book transfers (taxis etc.) ensuring that the information is supplied to all relevant staff.
  • Manage in-house systems and databases to ensure that student details (registration and contact details) are inputted accurately and efficiently so that it passes audit scrutiny.
  • Ensure that all student maintenance requests are made accurately and efficiently.
  • To provide admin support to the Accommodation team and other student services staff as and when needed
  • Sort, log and distribute parcels daily to the residence students
  • Maintain levels of supplies and stock including brochures, information, forms, paperwork and contents for arrival packs
  • Develop the feedback mechanisms to measure and improve the student satisfaction levels of their student journey during their time here
  • Support and train other staff colleagues in areas of the arrival and induction work where appropriate
  • To work with support of academic and non-academic teams to deliver an exceptional arrival and induction experience
  • To lead on the organisation of transfers, arrival, registration and induction for new students and all associated activities
  • To coordinate the information on arrivals and to communicate this clearly to staff on duty during these times
  • To maintain and develop the induction and orientation materials and activities, ensuring all students receive professional, useful, friendly and effective services and all required data is collected
  • The successful applicant must have the following personal qualities:
  • Able to use initiative and work alone where necessary to complete tasks
  • Conscientious, with a close attention to detail

Attributes and qualifications required

  • Able to use initiative and work alone where necessary to complete tasks
  • Conscientious, with a close attention to detail

About Study Group

Study Group is a global leader in preparing students for international academic success and rewarding careers through a transformational learning experience. Our global recruitment teams enrolled over 30,000 students from 142 countries in 2018. The universities we work with trust us to increase their international footprint, access student diversity and provide assured progression, so they can continue to focus on academic excellence.

Organisational compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment.

Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Candidate Privacy Policy.

How to apply

We take pride in providing an excellent candidate experience to all potential candidates, so will ensure a timely response and process for all applicants. If you are interested in finding out more then please submit a CV on our jobs board and a member of the Recruitment Team will be in contact.

What does a role at Study Group mean?

Originality

We are a unique business within the sector, giving our people a completely different working experience.

Collaboration

We have a large global network and encourage collaboration across the whole business. We work with a number of partners across the network including top tier universities.

Innovation

We encourage innovation throughout our Centres, ensuring that our students are given an interactive, student centred, and creative, tailor-made learning experience. Our people are given an autonomy within their roles that is rarely seen within the industry.

Opportunity

We believe in continuous professional and personal development, and take pride in offering our staff ample opportunity to achieve their goals. Utilising our large organisational infrastructure, across our different brands, we invite our people to gain valuable experience, and maximise all the exciting tools available to help develop their career.