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Student Services and Residential Officer

Deadline for applications: N/A

Hours: Full time 37.5 hours per week.
Contract type: Fixed Term Contract until 14/02/2020

Job overview

Study Group is a global leader in preparing students for international academic success and rewarding careers through a transformational learning experience. We teach customised programmes across higher, language and online education starting from high-school to life-long learning. Study Group operates own colleges and partners with leading universities across UK, Europe, North America and Australasia. Every year our global recruitment teams enrol over 63,000 students from 170 countries. University partners trust us to increase their international footprint, access student diversity and provide assured progression, so they can continue to focus on academic excellence. For more information, visit

We are seeking to appoint a Student Services Officer on a fixed term contract, to run until February 2020. In this job you'll assist with and contribute to the care and supervision of students as well as being an information point for welfare within the college.

Working alongside the Student Services and Residence Teams, the job will involve being an integral part of the provision and delivery of the welfare and support system in place for students in the College. We are looking for people with the following skill set:

  • Excellent listener
  • Sincere and empathetic
  • Ability to communicate effectively with students and colleagues
  • Solutions focussed
  • Able to demonstrate good judgement and confidence in abilities
  • Able to work positively within a team

Please note - working hours will 9-5 Saturday & Sunday and one evening a week in Residence. You'll also work 8:30 until 17:00 for two days within Student Services (days to be arranged with the post holder.)

Organisational compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment.

Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Candidate Privacy Policy.

How to apply

Please contact for further information. Closing date for completed applications is Wednesday 20th February.

What does a role at Study Group mean?


We are a unique business within the sector, giving our people a completely different working experience.


We have a large global network and encourage collaboration across the whole business. We work with a number of partners across the network including top tier universities.


We encourage innovation throughout our Centres, ensuring that our students are given an interactive, student centred, and creative, tailor-made learning experience. Our people are given an autonomy within their roles that is rarely seen within the industry.


We believe in continuous professional and personal development, and take pride in offering our staff ample opportunity to achieve their goals. Utilising our large organisational infrastructure, across our different brands, we invite our people to gain valuable experience, and maximise all the exciting tools available to help develop their career.