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Student Experience Support Officer – Operations

Deadline for applications: N/A

Salary: £21,741 per annum
Contract: Permanent, Full Time

Job overview

The Huddersfield University International Study Centre needs an experienced and accomplished Student Experience Support Officer – Operations. The post holder will undertake a variety of tasks including student records, managing and coordinating student attendance, student welfare and pastoral administration support, student progression events and provide support to the academic and SMT where necessary.

This is a fast paced environment and the successful applicant will have proven customer service skills and previous experience of working with international students, possess excellent IT, communication and organisational skills. The post holder will be working in an open plan office, so it is important they enjoy working as part of a team.

Key responsibility

The post holder will undertake a variety of tasks including student records, managing and coordinating student attendance and student progression events coordination. Reporting to the Head of Student Experience, you will:

Work with the Student Experience Coordinator to ensure we are fully compliant with all aspects of student information.

Provide administrative assessment support to the Student Experience Coordinator.

Provide administrative assessment support in the planning of Module and Course Assessment Boards.

Assist in the preparation and be involved in student induction.

Work closely with the Student Experience & Welfare Officer in monitoring student attendance on a daily basis as and when required.

Work closely with the Student Experience & Welfare Officer in centre and student finance.


Bachelor’s degree in a related subject area

Detailed evidence of coordination and organisational skills

You will have experience of or a commitment to working with international students and in a fast paced pressurised office environment.

Evidence of effective communication with a wide range of people in order to successfully achieve an outcome

Good time keeping and time management skills with ability to work to deadlines and targets and use own initiative

Evidence of assessment planning/ coordination.

An understanding of compliance and the importance of this within an Educational environment

Key benefits

  • Competitive salary
  • 25 days holiday
  • Enhanced pension scheme, season ticket loans, cycle to work scheme, Wellbeing centre, and much more.

About Study Group

Study Group is a global leader in preparing students for international academic success and rewarding careers through a transformational learning experience. Our global recruitment teams enrolled over 30,000 students from 142 countries in 2018. The universities we work with trust us to increase their international footprint, access student diversity and provide assured progression, so they can continue to focus on academic excellence.

Organisational compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment.

Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Candidate Privacy Policy.

How to apply

We take pride in providing an excellent candidate experience to all potential candidates, so will ensure a timely response and process for all applicants. If you are interested in finding out more then please submit a CV on our jobs board and a member of the Recruitment Team will be in contact.

What does a role at Study Group mean?


We are a unique business within the sector, giving our people a completely different working experience.


We have a large global network and encourage collaboration across the whole business. We work with a number of partners across the network including top tier universities.


We encourage innovation throughout our Centres, ensuring that our students are given an interactive, student centred, and creative, tailor-made learning experience. Our people are given an autonomy within their roles that is rarely seen within the industry.


We believe in continuous professional and personal development, and take pride in offering our staff ample opportunity to achieve their goals. Utilising our large organisational infrastructure, across our different brands, we invite our people to gain valuable experience, and maximise all the exciting tools available to help develop their career.