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Student Experience Support Officer

Deadline for applications: N/A

Contract type: Permanent
Hours: Part-Time (0.5)
Salary: £20,000-£22,000 per annum (PRO RATA)

Job overview

Study Group is the leading provider of international education, helping students from 142 different countries to prepare for a UK Higher Education. We’re a business that drives success for our students and partners, with the ultimate goal of creating a better world through education.

Would you like to work in a rewarding job that supports international students on a daily basis?

This is a fantastic opportunity for someone to join the centre on a part-time (0.5fte) contract, in a key role that supports students through their study in the UK. This is a fantastic job role where no day will be the same, and one that you can really make your own.

Our students are a long way from home, whilst also dealing with cultural differences and complete new learning environment. There will be a variety of different situations and welfare issues that you will encounter so a calm manner is important. You’ll have the chance to put your people skills to the test, using empathy, enthusiasm, and motivation to ensure that the student journey is exceptional.

You will, of course, receive full training to ensure you are equipped to succeed in this job role. Your first week will consist of a full induction and training of the systems. You’ll always have another member of staff resent top assist if needed. As well as this you will have access to the training that the University is offering.

Key responsibilities

Your responsibility in this job will be to act as the first point of contact for the students at the University of Strathclyde International Study Centre. You’ll be working a variety of actives that will have a huge impact on the student experience. Your standard day could involve a mixture of duties from providing helpdesk support, dealing with student queries, or minute taking. When induction arrives, your organisation skills will be tested, and throughout the year you’ll have the opportunity to be creative by setting up events, activities, clubs, and trips for our students to take part in.

Experience

  • Experience working in face to face customer service is essential.
  • If you have organised events, societies, or similar then this would be a huge advantage.
  • Previous experience with working with students in an educational environment would be advantageous.

Key benefits

  • Competitive salaries
  • A 25-day holiday (For full time).
  • Enhanced pension scheme, season ticket loans, cycle to work scheme, Wellbeing centre, and much more.
  • Personal development opportunities including the use of online training from the University.

About Study Group

Study Group is a global leader in preparing students for international academic success and rewarding careers through a transformational learning experience. Our global recruitment teams enrolled over 30,000 students from 142 countries in 2018. The universities we work with trust us to increase their international footprint, access student diversity and provide assured progression, so they can continue to focus on academic excellence.

Organisational compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment.

Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Candidate Privacy Policy.

How to apply

We take pride in providing an excellent candidate experience to all potential candidates, so will ensure a timely response and process for all applicants. If you are interested in finding out more then please submit a CV on our jobs board and a member of the Recruitment Team will be in contact.

What does a role at Study Group mean?

Originality

We are a unique business within the sector, giving our people a completely different working experience.

Collaboration

We have a large global network and encourage collaboration across the whole business. We work with a number of partners across the network including top tier universities.

Innovation

We encourage innovation throughout our Centres, ensuring that our students are given an interactive, student centred, and creative, tailor-made learning experience. Our people are given an autonomy within their roles that is rarely seen within the industry.

Opportunity

We believe in continuous professional and personal development, and take pride in offering our staff ample opportunity to achieve their goals. Utilising our large organisational infrastructure, across our different brands, we invite our people to gain valuable experience, and maximise all the exciting tools available to help develop their career.