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Student Experience Officer

Deadline for applications: N/A

Contract: Permanent
Hours: Full-time (37.5 per week)
Salary: £25,715 per annum

Job overview

We are seeking a Student Experience Officer to join our team at Bellerbys College London to lead on delivering excellent services to students throughout their academic journey to contribute to their success and promote the highest standards of quality, efficiency and customer care in all matters relating to student services.

This post may be required to work some weekends/bank holidays at peak arrival periods

Key responsibilities

  • Represent the College and coordinate visits from agents, stakeholders and families and support Say Hello Campaigns and other social media campaigns for prospective and new students
  • Work with the Estates Team to ensure rooms are ready to receive visitors and new arrivals and check in new students
  • To contribute to the organisation of induction for new students and associated arrival activities
  • Input student details to register student (registration and contact details, visa and passport details, police registration, rooms, accommodation, maintenance requests) on the in-house systems
  • Monitor student arrivals, departures and changes, ensuring appropriate procedures are followed, records updated and staff members informed; oversee accommodation changes, and extensions
  • Provide general student services advice including local and travel information, help with opening bank accounts, issue of confirmation letters, ID cards, letter requests, Police
  • Registration, insurance, Student Oyster cards, accommodation booking, repairs and maintenance, complaints, host family communications, insurance information and claims, securing the passports of under 18s and transfers etc
  • Coordinate communication to students and access to information for students including email and social media campaigns, leaflet drops, information screens and the student intranet pages (on StudySmart)
  • Work as a Progress Coach and hold residence meetings for over 18s in the Student Halls of Residence
  • Identify and secure opportunities for student to benefit from services and discounts in the local area and deliver information about private renting and working in the UK as required to students

Experience

  • Previous experience of working in a role serving discerning clients, resolving problems or handling customer complaints and meeting their needs
  • Proven experience of successfully imparting information and advice to speakers of other languages to ensure understanding
  • Excellent interpersonal, customer service and communication skills
  • Highly developed thinking skills which show initiative and ability to apply systematic thinking
  • Excellent time management skills to meet tight deadlines and manage own time effectively
  • Strong ICT skills to use systems effectively to produce reports and record information, including database and creating presentations and social media
  • Highly developed organisational and administration skills
  • Highly developed skills in planning and organising events/activities
  • Effective understanding of how to capture, measure, interpret and use feedback effectively to improve services
  • Educated to NVQ level 3 or A level
  • Customer Services Training or occupational qualifications or training

Key benefits

  • Competitive salary
  • 25 days holiday
  • Enhanced pension scheme, season ticket loans, cycle to work scheme, Wellbeing centre, and much more.

About Study Group

Study Group is a global leader in preparing students for international academic success and rewarding careers through a transformational learning experience. Our global recruitment teams enrolled over 30,000 students from 142 countries in 2018. The universities we work with trust us to increase their international footprint, access student diversity and provide assured progression, so they can continue to focus on academic excellence.

Organisational compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment.

Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Candidate Privacy Policy.

How to apply

We take pride in providing an excellent candidate experience to all potential candidates, so will ensure a timely response and process for all applicants. If you are interested in finding out more then please submit a CV on our jobs board and a member of the Recruitment Team will be in contact.

What does a role at Study Group mean?

Originality

We are a unique business within the sector, giving our people a completely different working experience.

Collaboration

We have a large global network and encourage collaboration across the whole business. We work with a number of partners across the network including top tier universities.

Innovation

We encourage innovation throughout our Centres, ensuring that our students are given an interactive, student centred, and creative, tailor-made learning experience. Our people are given an autonomy within their roles that is rarely seen within the industry.

Opportunity

We believe in continuous professional and personal development, and take pride in offering our staff ample opportunity to achieve their goals. Utilising our large organisational infrastructure, across our different brands, we invite our people to gain valuable experience, and maximise all the exciting tools available to help develop their career.