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Student Experience Coordinator

Deadline for applications: N/A

Would you like to take your experience working with students to the next level, in a unique, varied, and exciting role?

If so then this could be a perfect role for you! We are Study Group, a global pathway provider in International Education. Due to some very exciting changes in our Professional Services Team, our Durham University International Study Centre is keen to speak with experience Student Support professionals that have ample experience in student facing roles, a natural energy, and a passion in ensuring that students have the best experience possible during their education.

Salary: £23,000 per annum
Contract Type: Full Time, Permanent

What is this role and where does it fit in?

This is a fantastic role within this centre, working in the Professional Services Team. This role plays a huge part in the Student Experience. As Student Experience Coordinator, you will work on a variety of different areas that included student induction, student volunteering, accommodation, student/family/agent tours, events coordination and student catering. As well as this when required, you will support with assessments and exams, as well as other areas of the Professional Services Team.

What experience do you need?

This role requires energy, organisation skills, determination, and calmness under pressure. A large part of this role will be engaging with students and their families, and other stakeholders within the centre, so commination skills are essential. The right candidates will be approachable, have excellent listening skills, and have a natural empathy towards others. If this sound like you and you also have the below then we would be very interested to find out more:

  • Previous experience in a Student Support/Student Experience role.
  • Experience in managing events/projects.
  • Experience working in an Academic environment.
  • Previous commercial experience in customer service or a customer facing role.

Where is this role based?

Our Durham University Study Centre is the newest to the Study Group network, recently opening its doors in September last year. Based in the stunning Queens Campus, it is now a fully functional centre full of talented students from across the globe. The centre runs a varied curriculum across the International Foundation, and the Pre-Masters programme. This is an energetic centre, where no day is the same. The centre is right next to the River Tees and the stunning Infinity Bridge.

The Application Process

We take pride in providing an excellent candidate experience to all potential candidates, so will ensure a timely response and process for all applicants. If you are interested in finding out more then please send a CV and a member of the Recruitment Team will be in contact. Please submit your CV via our application website, and a member of the Recruitment Team will be in contact.

Organisational Compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see attached our Candidate Privacy Policy.

What does a role at Study Group mean?


We are a unique business within the sector, giving our people a completely different working experience.


We have a large global network and encourage collaboration across the whole business. We work with a number of partners across the network including top tier universities.


We encourage innovation throughout our Centres, ensuring that our students are given an interactive, student centred, and creative, tailor-made learning experience. Our people are given an autonomy within their roles that is rarely seen within the industry.


We believe in continuous professional and personal development, and take pride in offering our staff ample opportunity to achieve their goals. Utilising our large organisational infrastructure, across our different brands, we invite our people to gain valuable experience, and maximise all the exciting tools available to help develop their career.