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Student Experience Administrator

Deadline for applications: 31st August

Salary: £26,000.00 per annum
Contract type: Permanent, Full Time

Job overview

Our Kingston University International Study Centre (ISC) is looking for a Student Experience Administrator to work as part of our Student Services Team

You will have particular focus on supporting students with non-academic areas within our centre, which includes and is not limited to reception, induction and registration, finance, visa support, accommodation, well-being and immigration support.

You will contribute to the overall objective of the ISC—“preparing international students to progress and thrive at Kingston University through successful completion of their programme”-- by ensuring that student issues are dealt with quickly and effectively, in order to ensure their full engagement with their course.

Key responsibilities

  • Provide a consistent, accurate and friendly customer reception service to visitors, students and staff, identifying problems that leads to poor service and contribute to review of this service
  • To filter student enquiries, directing them appropriately within the ISC to the Head of Centre, Welfare, Academic Team and student services
  • Manage Study Group and Kingston University systems and databases to ensure that student details (registration and contact details) are inputted accurately and efficiently so that it passes audit scrutiny
  • To provide support at meetings as required, producing agendas and minutes
  • To oversee with the planning and implementation of induction, ensuring a positive student experience and all compliance requirements are met in a timely manner
  • Act as the Visa Lead for the ISC and support the UKVI compliance process including accurate record keeping, chasing outstanding documents and reporting BRP errors
  • Provide general student services advice including local and travel information, help with opening bank accounts, issue of confirmation letters, ID cards, letter requests,
  • Student cards, reporting repairs and maintenance, complaints etc.
  • To engage with students and the University regarding societies, events, assist with setting up clubs, publicising activities and liaising with key stakeholders
  • Join relevant committees to enhance/ enrich student experience: Student Council, Keeping it Kingston
  • Support the induction and recruitment of new staff
  • To manage and oversee ISC finance & cashbooks, petty cash, logging incoming funds and outgoing expenditure and liaising with Study Group Accounts Department
  • Refunds Processing


  • Level 3 Qualification (desirable)
  • Working with international students
  • Working in a Higher Education or Further Education environment
  • Using data management systems i.e. Progresso

Key benefits

  • Competitive salary
  • 25 days holiday
  • Enhanced pension scheme, season ticket loans, cycle to work scheme, Wellbeing centre, and much more.

About Study Group

Study Group is a global leader in preparing students for international academic success and rewarding careers through a transformational learning experience. Our global recruitment teams enrolled over 30,000 students from 142 countries in 2018. The universities we work with trust us to increase their international footprint, access student diversity and provide assured progression, so they can continue to focus on academic excellence.

Organisational compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment.

Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Candidate Privacy Policy.

How to apply

We take pride in providing an excellent candidate experience to all potential candidates, so will ensure a timely response and process for all applicants. If you are interested in finding out more then please submit a CV on our jobs board and a member of the Recruitment Team will be in contact.

What does a role at Study Group mean?


We are a unique business within the sector, giving our people a completely different working experience.


We have a large global network and encourage collaboration across the whole business. We work with a number of partners across the network including top tier universities.


We encourage innovation throughout our Centres, ensuring that our students are given an interactive, student centred, and creative, tailor-made learning experience. Our people are given an autonomy within their roles that is rarely seen within the industry.


We believe in continuous professional and personal development, and take pride in offering our staff ample opportunity to achieve their goals. Utilising our large organisational infrastructure, across our different brands, we invite our people to gain valuable experience, and maximise all the exciting tools available to help develop their career.