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Residential Supervisor

Deadline for applications: 9 May 2018

Part Time role, Sundays

An opportunity to join this dynamic team at Bellerbys London Greenwich.

We have an opportunity for you to join our team as a Sunday day time Residential Supervisor (House Parent).

Residential Supervisor (House Parent)

  • Do you like working with younger students? Can you demonstrate good judgement and decision making? Are you energetic and passionate about delivering excellent safeguarding, care and promoting the holistic health and wellbeing of children and are you an excellent communicator and team player?
  • The successful person will be flexible, creative and a good listener who can apply college policies and rules whilst demonstrating sensitivity, tact and diplomacy and be skilled at advising and guiding our students in their academic achievement through support, mentoring and nurturing

Sunday Daytime Under 18 Residential Supervisor/House Parent

  • You will focus on working with under 18 boarders
  • Working 09.00 - 17.30, (with 30 min unpaid lunch break) on Sundays you will join the Boarding Team as the Sunday Daytime Under 18 Residential Supervisor/House Parent

Job Purpose:

  • Responsibility for ensuring the highest standards of supervision, safeguarding, security, support, efficiency and customer care for all boarding students.

Candidates should be: honest, trustworthy, reliable, calm, sympathetic yet firm, with excellent communications skills and flexible, possessing a strong desire to deliver excellent service to our students. Cultural awareness and sensitivity are also a prerequisite for the role, as is a keen sense of responsibility and flexibility.

Key responsibilities

  • Supervise the boarding provision in a designated residential Boarding House/houses and safeguard the boarders in your care
  • Supervise the care, safeguarding and welfare of students aged from 14 years.
  • To assist and at times, supervise social activities on site, being responsible for risk assessment, promotion , equipment and Health & Safety
  • Take responsibility for a designated National Minimum Standard for Boarding (NMS), ensuring criteria is met
  • To facilitate questionnaires and surveys relating to residential life. 
  • To ensure students have breakfast, are ready for the school day, wash clothes, cover and store food correctly, maintain good personal hygiene and maintain cleanliness in their bedrooms and common areas, are ready for bed and “lights out” and meet all other needs to nurture and support young people
  • To monitor the health, safety and welfare of the under 18’s living in Boarding Houses
  • To follow up on issues raised in shift handovers and to produce reports at the end of each shift to maintain the continuity of care and support for boarders
  • To be aware of and implement the full range of National Minimum Standards for Boarding Schools
  • To track and support arrivals and leavers
  • Checking signing in/out books, carry out Touch Base checks, make regular tours and spend time in the Boarding Houses, checking for the security of the houses, monitoring the status of students, providing visibility of your availableness to students.
  • To hold and keep the block phone/ two way radios so that students and staff can contact you whilst you are on duty.
  • To call all missing students & log all actions and phone calls, escalating action as necessary according to College Policy
  • To support and reward positive behaviours and ensure that students comply with rules of Boarding, handling sanctions and bringing to the attention of senior staff any more significant infringements.
  • To act as a fire warden in cases of fire, be a first aider and administer homely remedies according to College policy and training
  • To ensure all fire equipment is working & immediately informing the senior staff of any discrepancies.
  • To attend to training sessions when required.
  • To handle feedback and complaints, use the in-house database to record concerns, sanctions, maintenance issues.
  • To work with and support other members of the residential team in an open, flexible and collegiate manner, and where possible, offer cover for functions within the wider directorate (with training) 
  • To be aware of, and follow, the school policies & procedures on all matters relating to the safety & welfare of young students (drugs, alcohol, bullying, exeats etc)

What experience do you need?

  • Proven experience in delivering excellent customer service
  • Experience of working positively with young people 14 to 18 years old.
  • Experience of working effectively in a Boarding environment (desirable)
  • FE or HE Student Services experience (desirable)

Required qualifications and training

  • Certified at the enhanced DBS level (check undertaken prior to employment)
  • Current First Aid certificate (post holder will be required to undertake this in role if not already held)
  • Educated to A Level or equivalent

Knowledge and skills

  • Knowledge and experience of Child Protection, and Safeguarding.
  • Working knowledge of Health & Safety issues in a Boarding House/School environment (desirable)
  • Knowledge of how to communicate with speakers of other languages
  • Excellent communication skills (written and spoken)
  • Good IT skills
  • Customer-service orientated approach
  •  Proven ability to make sound judgements
  • Ability to deliver creative and engaging activities to teenagers (desirable)
  • Proven ability to follow procedures with attention to detail
  • Ability to keep accurate and full records
  • Ability to contribute to the improvement in quality of the team’s work
  • Ability to motivate other
  • Ability to work on one’s own and as part of a small, dynamic team and support the wider work of a busy department

Organisational compliance

The College is committed to safeguarding and promoting the welfare of our students and as such all staff will be expected to undergo basic safeguard training and operate within these guidelines. The appointment will be subject to both the receipt of satisfactory references and an enhanced DBS check and the candidate must be suitable to work with children.

How to apply

Please apply with a CV and a completed application form to Sharon Treharne, PA to Principal and HR Administrator.

Application deadline 9am on 9 May 2018

Interviews take place w/c 14 May 

What does a role at Study Group mean?


We are a unique business within the sector, giving our people a completely different working experience.


We have a large global network and encourage collaboration across the whole business. We work with a number of partners across the network including top tier universities.


We encourage innovation throughout our Centres, ensuring that our students are given an interactive, student centred, and creative, tailor-made learning experience. Our people are given an autonomy within their roles that is rarely seen within the industry.


We believe in continuous professional and personal development, and take pride in offering our staff ample opportunity to achieve their goals. Utilising our large organisational infrastructure, across our different brands, we invite our people to gain valuable experience, and maximise all the exciting tools available to help develop their career.