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Progression Support Officer

Closing date for applications: 22 November 2017

Job Description

Location: Sheffield

Salary: £18,000 per annum

Contract Type: Full Time, Permanent

We are looking for a motivated candidate, ideally with experience working within an admin focused job role that also has excellent communication skills, and can deliver a high level of customer service. This is a fantastic opportunity that will offer an exciting, varied, and fulfilling role, with plenty of opportunity for professional development.

Study Group is a global leader in providing a transformational learning experience for international students, leaving them with academic success and rewarding careers. 2016 was a successful year with 70,000 students enrolling across 163 countries Above all, providing a fantastic learning experience to our students is at the heart of what we do, so if you are passionate, dedicated, and interested in embarking in a truly fulfilling position, then you’ve come to the right place.

Our Sheffield Study Centre is based in the heart of a friendly and very pleasant city, with picturesque surrounding and a fantastic energy within the team. This is one of our largest Centres which already has a fantastic reputation within the area and an extremely good success rate.

Job role:

To provide support for the full range of activities undertaken by Progression Support including (but not limited to): admin, data management and reporting; progression management and enhancement; student support and communication of policies.

The Progression Support team works collaboratively with all other teams in the College, and stakeholders in the University to “prepare international students to progress and thrive at the University of Sheffield (TUoS) through successful completion of their programme”. The team continually monitors student performance to ensure that timely support is provided with a view to enhancing each individual’s opportunity for success.

Key Responsibilities 

  • Supporting all processes undertaken by the team to achieve progression related targets.
  • Responding to progression-related enquiries from students, staff and visitors to University of Sheffield International College either in person, by telephone or by e-mail.
  • Assisting the creation and maintenance of student facing materials for use on MOLE.
  • Supporting processes to provide students with regular feedback on their performance, summative results and facilitating the communication of this to key stakeholders.
  • Working closely with all other teams in the College to provide holistic support to students (Attendance, Engagement, Welfare, Academic etc).
  • Providing support to all Progression Support Team (PST) aspects of student registration in collaboration with Student Support and Registry.
  • Meeting with students to discuss progression requirements, policies and procedures and guiding them through the course options available to them.
  • Working closely with students and Academic Staff to complete the study plan change process.
  • Assisting with the organisation of Departmental Engagement Activities and representing the team at events when required.
  • Supporting end of term and programme processes such as the Clearing and communicating/explaining outcomes to students.
  • Helping students identified as being ‘at-risk’ to make applications to alternative International Study Centres or UKHE establishments.
  • Updating progression data in line with Professional Services processes to ensure that all progression information is up to date and accurate.
  • Actively contributing to the development of Progression Support processes to improve the effectiveness of the team.
  • Participating in the new staff recruitment and training process.
  • Supporting colleagues in the wider Professional Services Team, as and when required.
  • Carrying out any other duties as required from time to time by the College’s Senior Leadership Team.

Selection Criteria

Experience and Skills

  • Previous experience working in a Customer Service or Admin focused role.
  • Excellent communication skills.
  • A natural ability in providing a high level of Student support.
  • Basic IT skills

Organisational Compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment.

Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.


Please send a CV to Alex Adams, Project Recruitment Consultant.

Application deadline 22 November 2017