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Progression and Welfare Support Officer

Deadline for applications: N/A

Contract type: Full time, permanent
Salary: £ 22000

Job overview

Study Group is the leading provider of international education, driving success for our students and partners. We believe in a better world through education and work with universities which are as motivated by driving student success and outcomes as we are. Voted as the 2017 and 2018 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe.

Our Student Experience teams are the backbone of each study centre, responsible for all activity outside of the classroom. A fantastic job opportunity has opened at our Leeds International Study Centre for a confident, caring, and supportive Progression and Welfare Support Officer to join the team.

Working in a small team you will take on responsibility for a number of students, supporting them throughout their study in a number of ways. The students are a long way from home, adjusting to a completely different environment, so your support in this job is essential to ensure that they have a world class experience.

Our Leeds International Study Centre has experienced lots of positive change and growth throughout the last 18 months, so you will be joining a centre that offers excitement and opportunity. You’ll receive Safeguarding (Level 3) and mental health first aid training, to ensure that you have the skill set that you need to support the students effectively. It’s a unique centre that situation in Headingley stadium which is 5 minutes from Burley Park Station and a short commute to Leeds city centre.

This is a fast paced role where the volume of work can be high, however, it’s a highly rewarding job that also gives you the opportunity to support students from around the world. If you a confident, approachable, and empathetic people person with a passion and interest in helping students then we would love to hear from you.

Key responsibilities

This is a unique job that will give you the opportunity to support international students in a variety of activities related to their progression, welfare, and support. You will be allocated a number of Tutor groups (around 90-100 students) and will support these students individually and in a group setting. You’ll have the opportunity to lead in a classroom helping with activities such as time management and assessment regulations so confidence in this type of environment is key.

Your day will be varied, as you’ll be the first point of contact for any welfare or attendance issues that may be highlighted. You’ll be expected to monitor your student’s progression which could involve working closely with Tutors to ensure that the relevant action is being taken. During busy times, you’ll work on a variety of different general admin whilst also helping with general queries.


  • A undergraduate degree is required (essential
  • Experience in a face to face support role (essential)
  • If you have experience supporting students (ideally aged 16+) then this would be highlight desirable
  • Good ability with Microsoft Office is required (essential).

Key benefits

  • Competitive salary
  • A 25-day holiday allowance
  • Enhanced pension scheme, season ticket loans, cycle to work scheme, Wellbeing centre, and much more.

About Study Group

Study Group is a global leader in preparing students for international academic success and rewarding careers through a transformational learning experience. Our global recruitment teams enrolled over 30,000 students from 142 countries in 2018. The universities we work with trust us to increase their international footprint, access student diversity and provide assured progression, so they can continue to focus on academic excellence.

Organisational compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment.

Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Candidate Privacy Policy.

How to apply

We take pride in providing an excellent candidate experience to all potential candidates, so will ensure a timely response and process for all applicants. If you are interested in finding out more then please submit a CV on our jobs board and a member of the Recruitment Team will be in contact.

Closing date: 19th July 2019

What does a role at Study Group mean?


We are a unique business within the sector, giving our people a completely different working experience.


We have a large global network and encourage collaboration across the whole business. We work with a number of partners across the network including top tier universities.


We encourage innovation throughout our Centres, ensuring that our students are given an interactive, student centred, and creative, tailor-made learning experience. Our people are given an autonomy within their roles that is rarely seen within the industry.


We believe in continuous professional and personal development, and take pride in offering our staff ample opportunity to achieve their goals. Utilising our large organisational infrastructure, across our different brands, we invite our people to gain valuable experience, and maximise all the exciting tools available to help develop their career.