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Professional Services Administrator

Deadline for applications: N/A

Contract type: Part-Time 0.4FTE (14 hours per week, hours worked are flexible and can be annualised over peak periods) Hours to be worked during Monday to Friday 8.30 to 5.00pm
Salary: £20,200 per annum pro rata

Job overview

Our Liverpool John Moores University (LJMU) International Study Centre is looking for a Professional Services Administrator to provide administrative assistance and lend support to the Professional Services Manager. The role of Professional Services Administrator plays a key part in supporting the Centre Management with key operational priorities associated with running the LJMU International Study Centre (ISC). The successful candidate will work closely with academic staff, the students themselves as part of the ISC’s Professional Services Team. This vacancy is ideal for an organised person with strong communication skills, who can successfully support the needs of students and staff alike.

Key responsibilities

  • To provide student facing advice and support at the ISC Reception Desk in conjunction with other Professional Services staff
  • To assist with producing and maintaining detailed process guides for your areas of responsibility
  • To provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods
  • To assist in all administrative aspects of assessment and reassessment periods during the academic year
  • To ensure information is kept up to date on the Academic and Student Management databases and systems
  • To assist the Progression and Welfare Officer with monitoring student attendance
  • To assist with class scheduling, including collecting availability of staff and communicating timetables to students
  • To assist with student induction and arrivals
  • To promote and safeguard the welfare of students, with particular regard for under 18’s
  • To assist with activities in relation to UKVI and GDPR compliance requirements
  • Data entry on spreadsheets and databases
  • To support with conducting and facilitating student/agent tours
  • To ensure noticeboards are updated regularly
  • To foster productive relationships with the student body and other members of staff
  • To provide support with ISC extracurricular and social events and attend as required
  • To ensure the office, classroom and kitchen spaces are kept in good order, including reporting any maintenance issues to relevant contact points

Experience and qualification

  • Level 3 qualification (Essential)
  • Experience of working with staff and students in an international education environment (Desirable)
  • Knowledge of student database systems (Desirable)


  • Competitive salary
  • 25 days holiday
  • Enhanced pension scheme, season ticket loans, cycle to work scheme, Wellbeing centre, and much more.

About Study Group

Study Group is a global leader in preparing students for international academic success and rewarding careers through a transformational learning experience. Our global recruitment teams enrolled over 30,000 students from 142 countries in 2018. The universities we work with trust us to increase their international footprint, access student diversity and provide assured progression, so they can continue to focus on academic excellence.

Organisational compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment.

Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Candidate Privacy Policy.

How to apply

We take pride in providing an excellent candidate experience to all potential candidates, so will ensure a timely response and process for all applicants. If you are interested in finding out more then please submit a CV on our jobs board and a member of the Recruitment Team will be in contact.

What does a role at Study Group mean?


We are a unique business within the sector, giving our people a completely different working experience.


We have a large global network and encourage collaboration across the whole business. We work with a number of partners across the network including top tier universities.


We encourage innovation throughout our Centres, ensuring that our students are given an interactive, student centred, and creative, tailor-made learning experience. Our people are given an autonomy within their roles that is rarely seen within the industry.


We believe in continuous professional and personal development, and take pride in offering our staff ample opportunity to achieve their goals. Utilising our large organisational infrastructure, across our different brands, we invite our people to gain valuable experience, and maximise all the exciting tools available to help develop their career.