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Professional Services Administrator

Deadline for applications: 5th of May 2019

JOB OVERVIEW

Study Group is the leading provider of international education, driving success for our students and partners. We believe in a better world through education and work with universities which are as motivated by driving student success and outcomes as we are. 

Our Lancaster University International Study Centre is looking for a Professional Services Assistant to provide administrative assistance and lend support to the Professional Services Manager.

As our Professional Services Assistant, you will play a pivotal role in the student journey, combining a mixture of administrative and customer service focused responsibilities. Dealing with the distractions of working in a busy and dynamic Study Centre while working well to instruction is vital, as is managing your time effectively while keeping our community of international students at the heart of everything you do.

Our team are dynamic, dedicated and passionate about giving our students an unforgettable experience during their studies in the UK. We will give you the support and training that you need to succeed, and offer excellent career opportunities.

Lancaster University International Study Centre is surrounded by unspoilt countryside, well embedded within the University Campus. Successful candidates will have full access to state of the art facilities and will become honorary members of the faculty of a triple top ten UK University (based on 2019 rankings).

Salary: £20,000 per annum

Contract type: Casual

KEY RESPONSIBILITIES

  • Data entry on spreadsheets and databases
  • Dealing with internal and external mail
  • Filing and keeping student records up-to-date
  • Deal with students day-to-day enquiries
  • Assisting in the monitoring of student attendance
  • Assisting with induction events and other events if required.
  • To filter student enquiries, directing them appropriately within the ISC to the Centre Director, Head of Curriculum and Progression, Head of English, Professional Services Manager or Tutors.
  • Process student payments
  • Photocopying
  • Maintain noticeboards
  • Communicate effectively with staff, students and visitors to the ISC
  • To act as a “runner” taking messages, contacting students as appropriate and when required, as well as trips to the Post Office and shop for stationery and general supplies when required.
  • Any other duties as may be required by the Professional Services Manager

EXPERIENCE

  • Effective numeracy and literacy skills (GCSE Maths and English)
  • Ability to use IT systems and packages, in particular, Microsoft Office
  • Experience of working in a busy office environment in Further or Higher Education.
  • Ability to deal with information sensitively and confidentially
  • Excellent interpersonal and customer focused skills
  • Experience of accurately inputting to databases, spreadsheets and maintaining electronic records
  • Demonstrates the ability to form and maintain appropriate relationships and personal boundaries with children and young people
  • Experience of dealing with international students or working in an international environment

KEY BENEFITS

  • Competitive salary
  • 25 days holiday
  • Enhanced pension scheme, season ticket loans, cycle to work scheme, Wellbeing centre, and much more.

ABOUT US

We are Study Group, a global pathway provider in International Education, working collaboratively with a number of Top Tier Universities. Voted as the 2017 and 2018 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe.  

HOW TO APPLY

We take pride in providing an excellent candidate experience to all potential candidates, so will ensure a timely response and process for all applicants. If you are interested in finding out more then please submit a CV on our jobs board and a member of the Recruitment Team will be in contact.

ORGANISATIONAL COMPLIANCE

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Privacy Policy.

What does a role at Study Group mean?

Originality

We are a unique business within the sector, giving our people a completely different working experience.

Collaboration

We have a large global network and encourage collaboration across the whole business. We work with a number of partners across the network including top tier universities.

Innovation

We encourage innovation throughout our Centres, ensuring that our students are given an interactive, student centred, and creative, tailor-made learning experience. Our people are given an autonomy within their roles that is rarely seen within the industry.

Opportunity

We believe in continuous professional and personal development, and take pride in offering our staff ample opportunity to achieve their goals. Utilising our large organisational infrastructure, across our different brands, we invite our people to gain valuable experience, and maximise all the exciting tools available to help develop their career.