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Learning & Activity Centre (LAC) Manager

Deadline for applications: 30 April 2018

We are seeking to fill a new position in a new service at Bellerbys Greenwich as the LAC Manager.

You will be responsible for delivering an excellent student experience from the brand new Learning & Activity Centre (LAC)

This is an exciting time to join us at Greenwich and you will employ excellent general management, people management, communication and social media skills to develop the new services from the LAC with creativity and energy and outstanding partnership working.

The LAC Manager will deliver and oversee workshops and skills development to support the curriculum and facilitate learning, oversee the resources in the LAC and use the library systems, develop student led activities and also run a social programme.

This post is 37.5 hours per week. This post is non residential. Working hours may extend after 5pm and/or include weekends to meet the needs of the service.

Candidates should be: honest, trustworthy, reliable, calm, sympathetic yet firm, with excellent communications skills and flexible, possessing a strong desire to deliver excellent service to our students. Organised, thorough and systematic. Cultural awareness and sensitivity are also a prerequisite for the role, as is a keen sense of creativity, responsibility and flexibility.

Job Purpose: Responsibility for delivering an excellent student experience from the Learning & Activity Centre (LAC)

Key responsibilitie

General Management

  • Deliver a credible, safe, professional service to all stakeholders
  • Manage staff including recruitment and selection, training, performance management, cover, absence, pay claims, appraisal, training and development effectively and according to policy and procedure
  • Manage the budgets, delivery, resources and operations of the team and its services including promotion and review of the service with transparency and openness. Produce reports and data identifying opportunities and challenges, manage resources efficiently and finances effectively
  • Manage the delivery of services to two brands (Bellerbys /Embassy), understanding differentiation and need.
  • Manage the deliverables to the expectation of Service Level Agreement and Inspection requirements of the brands within budget and resources
  • Manage change and improve quality whilst delivering value for money and increasing participation in the services, ensuring outcomes meet inspection criteria and student needs
  • Produce reports, data, feedback, usage, participation, evaluation and impact measures for the service, establishing effective procedures and systems to support the work of the LAC
  • Undertake general administrative work and support, carrying out other reasonable tasks as requested and playing a key role in the wider Directorate and wider College
  • Work effectively with staff, other peers, managers and central services to develop the student experience

What experience do you need?

  • Experience as a teacher or trainer or experience of working closely with a curriculum (Essential)
  • Proven experience in delivering excellent customer service (Essential)
  • Experience working with students aged 15 year and upwards (Essential)
  • Proven experience and ability to manage staff (Essential)
  • Proven experience and ability to manage operations (Essential)
  • Proven experience of managing budgets and money (Essential)

Required qualifications and training

  • Certified at the enhanced DBS level (check undertaken prior to employment)
  • Current First Aid certificate (Desirable)
  • Educated to degree level or equivalent
  • Teaching qualification (Essential)

Knowledge and skills

  • Excellent management and leadership skills (Essential)
  • Proven proactive change managements skills (Essential)
  • Excellent people management skills (Essential)
  • Excellent communication skills (written, listening and spoken) (Essential) Proven ability to respond and communicate effectively, openly and transparently with speakers of other languages, students/young people, peers, staff and management as well as internal partners, external organisations and agents (Essential)
  • Ability to network to identify and secure opportunities for students (Essential)
  • Strong ICT skills inc social media (Essential)
  • Ability to identify, implement and manage change and to drive quality improvements (Essential)
  • Customer-service orientated approach (Essential)
  • Proven ability to make sound business focussed judgements (Essential)
  • Proven ability to follow procedures with attention to detail (Essential)
  • Ability to support and motivate others including young people (Essential)
  • Ability to be a “self-starter” and work on one’s own with minimal supervision (Essential)
  • Ability to operate as part of a small, dynamic team and support the wider work of a busy department (Essential)
  • Ability to implement, create and use systems (Essential)
  • Ability to work cooperatively to achieve results (Essential)
  • Ability to perform under pressure (Essential)
  • Ability to positively influence others (Essential)
  • Knowledge and experience of Child Protection, and Safeguarding. (Essential)
  • Working knowledge of Health & Safety (Essential)
  • Knowledge of how to communicate with speakers of other languages(Essential)
  • Knowledge of how to create effective social media communications (Desirable) or willingness to learn (Essential)
  • Knowledge of Library /resource systems (Desirable)

Organisational compliance

The College is committed to safeguarding and promoting the welfare of our students and as such all staff will be expected to undergo appropriate safeguard training and operate within these guidelines.

How to apply

Please send a completed application form to Sharon Treharne, PR to Principal and HR Administrator. 

Application deadline noon on 30 April 2018

What does a role at Study Group mean?


We are a unique business within the sector, giving our people a completely different working experience.


We have a large global network and encourage collaboration across the whole business. We work with a number of partners across the network including top tier universities.


We encourage innovation throughout our Centres, ensuring that our students are given an interactive, student centred, and creative, tailor-made learning experience. Our people are given an autonomy within their roles that is rarely seen within the industry.


We believe in continuous professional and personal development, and take pride in offering our staff ample opportunity to achieve their goals. Utilising our large organisational infrastructure, across our different brands, we invite our people to gain valuable experience, and maximise all the exciting tools available to help develop their career.