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Lead Personal Tutor

Closing date for applications: 28 August 2017

Job Description

The International Study Centre located on the University of Sussex campus is looking for an enthusiastic, empathetic, organised, self-motivated individual with great communication skills and the ability to work on their own initiative and be a proven leader and team player.

This is a fast paced environment and the successful applicant will have previous experience of managing tutors and tutoring or counselling students working in an academic environment. Experience of using data and reporting systems and the ability to work to deadlines is also required

The main responsibilities of this post are to ensure that students are on track for progression to the university by managing a team of Personal tutors, monitoring student performance, co-ordinating with the subject tutors and monitoring, following up and supporting attendance or welfare issues. You will also be required to provide advice and support to students on the university experience and other support systems available.

The successful applicant will have management experience, preferably in a higher education context, have excellent communication skills, advanced Microsoft skills and experience of working with a student management system. This is an exciting opportunity to join a growing company and grow your career.

Job Purpose

  •  To lead a team of Personal Tutors in providing progression support and advice to students with the purpose of maximising student outcomes and satisfaction levels
  • To provide progression and pastoral support and advice to students and to support and promote the well-being of each student

Key Responsibilities 

Leadership, management and personal development

  • Manage and motivate a team of Personal Tutors ensuring the best possible student outcomes and student experience.
  • Contribute to developing, communicating and enacting the strategy and priorities for the ISC.
  • Provide effective performance management of direct reports, including: setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures.
  • Facilitate, encourage and support staff to participate in regular personal development activity.
  • Recruit new Personal Tutors as required, working with the Head of Progression Support and according to Study Group policies and procedures.
  • Participate actively in the Centre Management Team.
  • Plan and undertake regular personal development as agreed with line manager.
  • Do regular safeguarding training as required.

Progression Support and Attendance

  • Plan and manage the delivery of progression support within a team of Personal Tutors to ensure the best possible student outcomes and student experience.
  • Ensure that all students receive regular and on-going support to maximise their chances of progressing to the degree course of their choice.
  • Ensure progression support activities are planned and delivered in a timely manner and within an agreed budget and meet operational margins.
  • Provide progression and personal tutorage support to groups of students.
  • Monitor and report regularly on progression risk and attendance and escalate to the Head of Progression when necessary.
  • Implement actions supporting progression and attendance.
  • Ensure that students are referred to appropriate Study Group, University or external services where appropriate and necessary.

Academic Standards, Quality Assurance and Enhancement

  • Contribute to governance committees and groups as agreed with the Centre Director.
  • Implement action from the Centre Action Plan relevant to progression support and attendance.
  • Work with the colleagues to ensure high levels of automatic progression are achieved for students across all modules, courses and programmes
  • Analyse, review and evaluate data and feedback from a wide variety of sources to monitor progress towards progression targets, planning and implementing remedial actions where necessary.
  • Contribute to the development of enhancements and innovations that improve students’ experience of teaching and learning and increase their opportunities to progress.
  • Contribute to the production of the Annual Monitoring Report, Centre Action Plan, and other evaluative and reflective documents, for submission to the Study Group (Provider) and the University.

Student Welfare

  • To provide pastoral care, counselling students with welfare and health issues, advising accordingly and maintaining notes in designated files, keeping Centre staff informed as necessary and referring cases to professional services as necessary
  • To assist students with completing Exceptional Circumstances Forms and to attend Exceptional Circumstances meetings.
  • To attend University disciplinary hearings as the ISC representative as necessary
  • To attend Student council meetings and act on outcomes as necessary
  • To attend Progression and Exceptional Circumstances panels

Partnership Management

  • Develop and maintain effective relationships with key progression, transition and welfare contacts at the University, ensuring a full understanding of relevant support policies and services, and quality policies and procedures.
  • Ensure effective interaction between University staff and progression, transition and welfare staff at the Centre to facilitate the best possible transition for students.
  • Attend and represent the ISC subject area at meetings with the University, as agreed with the Director of Quality and Innovation, providing presentations, information and data analysis.

Selection Criteria

Qualifications and Training

  • Bachelor degree
  • Teaching qualification

Experience Required

  • Line management experience in a teaching and learning environment
  • Experience of teaching in UK higher or further education
  • Experience of teaching international students
  • Experience of providing academic and/or pastoral support to international students.
  • Experience of partnership working or partnership management in the education sector

Knowledge and Skills

  • Knowledge of best practice in providing academic and/or pastoral support to international students
  • Student Welfare issues
  • Ability to operate within quality assurance frameworks or to quality codes
  • Ability to analyse data and identify areas for improvement from the data
  • Flexibility and willingness to work to tight deadlines
  • Student-centred approach to planning and delivering educational services
  • Enthusiasm and motivation to be a performance driven team leader

Organisational Compliance

The position holder must comply with Study Group policies and applicable laws including those in relation, but not limited to: Occupational Health and Safety; Anti-Discrimination and Harassment, Anti-Bribery and Corruption and those specifically relevant to the position and authority of the job holder.

Study Group is committed to safeguarding and promoting the welfare of our students and appointments will be subject to receipt of both satisfactory references and an enhanced DBS check.


Please apply with a CV and a covering letter and send to Joanna Odgers, Head of progression Support.

Application deadline 28 August 2017