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Internal Communications and Engagement Specialist

Closing date for applications: 5 July 2017

Job Description

Our International Education Group is looking for a Colleague (internal) Communications & Engagement Specialist to continue this fledgling discipline in Study Group. You will need to be an advocate and activist for the function!

There are three key elements to this stand alone role reporting to the Chief HR Officer:

1. DELIVER: The principal purpose of this role is to manage the existing weekly, monthly, quarterly, annual and ad hoc communications and engagement channels. This includes creating and consolidating content, devising plans and publishing material in written, presentation, video and photographic formats.

2. EMBED: Working closely with HR colleagues around the world, there is much still to be done to embed these channels at a regional level so that they become part of business-as-usual. This links directly to an element of the CC&E framework that sees colleagues creating content.

3. EVOLVE: Our CC&E should be continuously reviewed and refreshed to ensure it adapts to the changing requirements of our global, regional and functional audiences around the world.

There’s also a need to support members of the global HR community and key stakeholders around the world in the anticipation, understanding and addressing of various CC&E issues, using a combination of the channels above and any supplementary activities that may be required. Achieving all this in a cost-neutral environment (wherever possible) is key.

Key Responsibilities 

As well as being the owner and advocate of the CC&E framework – and the range of channels which support it – there are a number of key activities that this role must deliver:

  • Study Group’s global colleague values, mission and vision
  • Building Futures (our charity partner) including the relationship with Plan International and JustGiving
  • theREVIEW (employee satisfaction survey)
  • My StudyGroup (Intranet)
  • Global People Recognition Awards & Continuous Commitment Awards
  • The Academic Leadership Team forum
  • Our relationship with Newsweaver and the digital magazine application they provide
  • Ownership of Glassdoor, including monitoring and suggesting responses

These activities are supported by processes and are executed in collaboration with HR colleagues.

  • CC&E channels: as previously mentioned, a framework of CC&E channels exists and – at a global level – responsibility for their execution lies with this role. The goal for 2017 and beyond is to help embed this activity in our BAU at a regional level, adapting them where necessary to ensure they ‘work’ for each stakeholder group.
  • Stakeholder engagement and management: building strong relationships with the HR community throughout the organization is key: similarly members of the senior leadership and academic leadership teams represent key stakeholder groups.
  • Ad hoc ‘people’ communications: there are frequent requirements to support a variety of HR activities, particularly around change, so the ability to create and execute CC&E plans – often concerning sensitive topics – is an important skill.
  • ‘People Brand’ management: we want our global colleagues to understand and appreciate the range of things HR owns and delivers, so there is a subtle, overall ‘people branding’ that exists. This role is responsible for visualizing and explaining that brand, reflecting it appropriately within all relevant CC&E activities
  • Reporting: provide regular reporting to Global HR Director on communications and engagement related statistics, reader experience and uptake; and other relevant metrics to inform SG communications and engagement strategies and activities

Other communications tasks

  • Offer editorial support and expertise to HR Business Partners for producing communications material and creating engagement plans that support activities in the HR Business Partner portfolios
  • Close collaboration with IT in their support of the technologies used across our CC&E channels, and our digital marketing team on the corporate communications aspects of our external social media activity
  • Close collaboration with Building Futures champions around the world
  • Close collaboration with the communications specialist responsible for our Agent communications
  • Draft corporate communications from the CEO on an ad hoc basis

Selection Criteria

Qualifications and Training

  • Relevant qualification in business communications, marketing, public relations or a similar discipline

Experience Required

  • Substantial experience - and demonstrable success - in a similar role and complex business environment
  • Excellent writing (corporate style), presentation creation and visual design skills are of paramount importance, as is the ability to adapt their use across a range of media
  • Sound working knowledge of digital media, particularly in developing interactive, dynamic and leading internal communications
  • Demonstrable track record of building credible, effective and sustainable relationships with key decision makers.
  • Expertise in managing communication projects and a demonstrated ability to prioritise tasks to meet deadlines
  • A self-starter with creativity, lots of ideas and initiative, sound judgement and ability to work both independently and in a team
  • Strong use of MS Office software applications; expertise with other creative software (InDesign, PhotoShop etc) and the ability to capture and edit video/stills footage would be highly desirable
  • A level of maturity and confidence; and discretion in dealing with sensitive and confidential matters
  • High-level attention to detail and evidence of a superior work ethic

Knowledge and Skills

  • Exceptional multi-tasker who can oversee numerous projects and programs at different stages of development and implementation
  • Experience of devising, implementing and delivering communications and engagement to support business change, with an emphasis on the people side of change wouldbe highly beneficial
  • Proven ability to work cross-functionally with senior stakeholders across an organization
  • Show initiative, work independently, make decisions and take responsibility for all communication and engagement programs
  • Excellent liaison skills to engage support from colleagues
  • Strong ability to exercise judgment with regard to appropriate communication activities, channels and key messages
  • Contribute ideas, research and prepare proposals and document these in a manner that supports business objectives

Organisational Compliance

The position holder must comply with Study Group policies and applicable laws including those in relation, but not limited to: Occupational Health and Safety; Anti-Discrimination and Harassment, Anti-Bribery and Corruption and those specifically relevant to the position and authority of the job holder.

We are committed to safeguarding and promoting the welfare of our students, and expect all staff and volunteers to share the same commitment. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records checks if appropriate.


Please apply via LinkedIn.

No agencies please.

Application deadline 5 July 2017.