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Internal Communications and Engagement Lead

Closing date for applications: 13 September 2017

Job Description

After a number of false starts our International Education Group are looking for a Colleague (internal) Communications & Engagement Specialist! The role is based full time in Marylebone and is stand alone. At present we are looking for both an interim and a permanent member of the HR team.

The key elements to the role which reports to the Chief HR Officer are:

  • Deliver: The principal purpose of this role is to manage the existing weekly, monthly, quarterly, annual and ad hoc communications and engagement channels. This includes creating and consolidating content, devising plans and publishing material in written, presentation, video and photographic formats.
  • Embed: Working closely with HR colleagues around the world, there is much still to be done to embed these channels at a regional level so that they become part of business-as-usual. This links directly to an element of the CC&E framework that sees colleagues creating content.
  • Evolve: Our CC&E should be continuously reviewed and refreshed to ensure it adapts to the changing requirements of our global, regional and functional audiences around the world.

There’s also a need to support members of the global HR community and key stakeholders around the world in the anticipation, understanding and addressing of various CC&E issues, using a combination of the channels above and any supplementary activities that may be required. Achieving all this in a cost-neutral environment (wherever possible) is key.

Please note that the office environment is friendly but quiet which will not suit everyone.

Key Responsibilities 

  • CC&E channels: a framework of CC&E channels exists at a global level. The responsibility for the execution lies with this role and the goal for 2017, and beyond is to help embed this activity in our BAU at a regional level, adapting them where necessary to ensure they ‘work’ for each stakeholder group
  • Stakeholder engagement and management: build strong relationships with the HR community, members of the senior leadership and academic leadership teams who represent key stakeholder groups
  • Ad hoc ‘people’ communications: there are frequent requirements to support a variety of HR activities, particularly around change, so the ability to create and execute CC&E plans often concerning sensitive topics is an important skill
  • ‘People Brand’ management: we want our global colleagues to understand and appreciate the range of things HR owns and delivers, so there is a subtle, overall ‘people branding’ that exists. This role is responsible for visualizing and explaining that brand, reflecting it appropriately
  • Reporting: provide regular reporting to Chief HR Officer on communications and engagement related statistics, reader experience/uptake; and other relevant metrics 

Specific tasks:

  • Ensure the global colleague values, mission and vision up to date and promote them
  • Building Futures (our charity partner) including the relationship with Plan International and JustGiving
  • Employee satisfaction survey (theREVIEW)
  • Use our Intranet (My StudyGroup) to engage with employees
  • Global People Recognition Awards & Continuous Commitment Awards
  • Engage with the Academic Leadership Team forum as required
  • Own the relationship with Newsweaver and the digital magazine application they provide
  • Act as the guardian of Glassdoor, including monitoring and suggesting responses
  • Draft corporate communications from the CEO on an ad hoc basis 

Key Stakeholders

  • HR Business Partners - Offer editorial support and expertise regarding the production of communications material and the creation of engagement plans
  • IT - Close collaboration to support the technologies used across our CC&E channels, and our digital marketing team on the corporate communications aspects of our external social media activity
  • Charity Champions & Agent Communications - Collaboration with Building Futures champions around the world and those responsible for our Agent communications

Selection Criteria

Qualifications and Training

  • Relevant qualification in business communications, marketing, public relations or a similar discipline

Experience Required

  • Substantial experience and demonstrable success in a similar role and complex business environment
  • Excellent corporate writing style, presentation creation and visual design skills are of paramount importance, as is the ability to adapt their use across a range of media
  • Sound working knowledge of digital media, particularly in developing interactive, dynamic and leading internal communications
  • Demonstrable track record of building credible, effective and sustainable relationships with key decision makers
  • Expertise in managing communication projects and a demonstrated ability to prioritise tasks to meet deadlines
  • A self-starter with creativity, lots of ideas and initiative, sound judgement and ability to work both independently and in a team
  • Strong use of MS Office software applications; expertise with other creative software (InDesign, PhotoShop etc) and the ability to capture and edit video/stills footage would be highly desirable
  • A level of maturity and confidence; and discretion in dealing with sensitive and confidential matters
  • High-level attention to detail and excellent work ethic

Knowledge and Skills

  • Exceptional multi-tasker who can oversee numerous projects and programs at different stages of development and implementation
  • Experience of devising, implementing and delivering communications and engagement to support business change, with an emphasis on the people side of change
  • Proven ability to work cross-functionally with senior stakeholders across an organization
  • Show initiative, work independently, make decisions and take responsibility for all communication and engagement programs
  • Excellent interpersonal skills to engage support from colleagues
  • Strong ability to exercise judgment with regard to appropriate communication activities, channels and key messages
  • Contribute ideas, research and prepare proposals and document these in a manner that supports business objectives

Organisational Compliance

The position holder must comply with Study Group policies and applicable laws including those in relation, but not limited to: Occupational Health and Safety; Anti-Discrimination and Harassment, Anti-Bribery and Corruption and those specifically relevant to the position and authority of the job holder.

We are committed to safeguarding and promoting the welfare of our students, and expect all staff and volunteers to share the same commitment. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records checks if appropriate.


Please apply via LinkedIn with your salary expectations, availability to start work in Marylebone (including any holidays booked) and your right to work in the UK. You can insert your cover letter above your CV to enable you to send all the information required in one document.

We appreciate every application we receive however due to the volume of applications, in the event you have not heard from us within 3 weeks, unfortunately we will not be taking your application forward on this occasion.

Application deadline 13 September 2017