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Head of Student Experience

Deadline for applications: N/A

Salary: £38,000.00 per annum
Start date: April 2020 with the Centre due to launch in September 2020.

Job overview

At Study Group we’re very excited about the forthcoming launch of our International Study Centre at Cardiff University. A member of the prestigious Russell Group, Cardiff University is renowned for its innovation and research and is located in a beautiful and thriving city. Within the first few months you will be excited to work with a small team to finalise the Centre set-up, including the recruitment and on-boarding of key Student Experience and Welfare staff; the creation of local operating procedures; the planning of staff and student induction and the creation of the timetable.

As part of the senior management team, this is a fantastic opportunity to provide operational leadership for the Professional Services functions as you create and implement the processes that will drive the day to day running of the centre. You will lead a highly effective department, which includes professional services, student services and welfare support staff.

We are offering an unpredictable working environment where the pace will be fast, so you will need to be calm under pressure, and able to create a positive working environment during the peak periods. We are an entrepreneurial business, offering ample opportunity for you to develop within this role, whilst having the opportunity to collaborate with a wider Professional Services Network and the University. If you are a student-focused individual that thrives from creating a world-class student experience then this is a unique opportunity to work in a professional and fun working environment, with students from all over the world.

Key responsibilities

You will be responsible for leading and supporting a team of Professional Services staff and ensuring that services to students work in harmony with academic delivery. Reporting to the Head of Centre, you will work closely with senior colleagues within and outside of the Centre and be accountable for the delivery of exceptional service provision. Critically you will need to carefully balance the requirements of the Centre alongside the need for consistency and collaboration with the University and Study Group as a whole.

In this role you will also ensure first-rate compliance in visa and attendance systems; and participate in key quality assurance and enhancement activities which should be delivered according to Study Group, University partner and any relevant regulatory body requirements. Build professional relationships within the network of ISCs, the University partnership, and across the business’ enabling central functions to promote the Centre and build its success.


  • Bachelor degree or equivalent
  • Administration or management training or qualification
  • You will have recent successful line management experience in an academic service discipline and have the ability to successfully engage in process development.
  • Experience of managing staff in an office environment.
  • Experience of data management and interpretation, and quality assurance.
  • Experience of providing advice, guidance or student support in the context of education or training.
  • Experience of developing or delivering initiatives with a strong customer service and results-focused.

Key benefits

  • Competitive salary
  • 25 days holiday
  • Enhanced pension scheme, season ticket loans, cycle to work scheme, Wellbeing centre, and much more.

About Study Group

Study Group is a global leader in preparing students for international academic success and rewarding careers through a transformational learning experience. Our global recruitment teams enrolled over 30,000 students from 142 countries in 2018. The universities we work with trust us to increase their international footprint, access student diversity and provide assured progression, so they can continue to focus on academic excellence.

Organisational compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment.

Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Candidate Privacy Policy.

How to apply

We take pride in providing an excellent candidate experience to all potential candidates, so will ensure a timely response and process for all applicants. If you are interested in finding out more then please submit a CV on our jobs board and a member of the Recruitment Team will be in contact.

What does a role at Study Group mean?


We are a unique business within the sector, giving our people a completely different working experience.


We have a large global network and encourage collaboration across the whole business. We work with a number of partners across the network including top tier universities.


We encourage innovation throughout our Centres, ensuring that our students are given an interactive, student centred, and creative, tailor-made learning experience. Our people are given an autonomy within their roles that is rarely seen within the industry.


We believe in continuous professional and personal development, and take pride in offering our staff ample opportunity to achieve their goals. Utilising our large organisational infrastructure, across our different brands, we invite our people to gain valuable experience, and maximise all the exciting tools available to help develop their career.