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Head of Safeguarding and Welfare

Closing date for applications: 10 December 2017

Job Description

This role will provide the leadership and vision to support sector-leading welfare and safeguarding services to students. The Head of Welfare Safeguarding (HoWS) will play a vital role within the Durham University International Study Centre’s (ISC’s) Senior Management Team in achieving the delivery of the best possible student outcomes and experience.

The role will have leadership and accountability for and direct line management responsibility of a team of Welfare Officers and Residential Welfare Officers. It will also provide oversight and guidance for a team of Academic Personal Tutors, who will also have lecturing responsibilities.

Reporting to the (Deputy) Head of Centre, the HoWS will work closely with senior colleagues within and outside of the Centre and be accountable for the delivery of exceptional service provision.

Critically the successful candidate will need to carefully balance the requirements of the ISC alongside the need for consistency and collaboration with the University and Study Group and their respective policies, processes and demands.
The HoWS will have recent successful line management experience in a Welfare and / or Safeguarding role, with responsibility for young and vulnerable people.

Who we are:

Study Group is a global leader in providing a transformational learning experience for international students, leaving them with academic success and rewarding careers. 2016 was a successful year with 70,000 students enrolling across 163 countries. Above all, providing a fantastic learning experience to our students is at the heart of what we do, so if you are passionate, dedicated, and interested in embarking in a truly fulfilling position, then you’ve come to the right place.

Location: Stockton on Tees
Salary: £35,000 per annum
Start Date: ASAP

Key Responsibilities 

  • Leadership, management and development
  • Student safeguarding
  • Student welfare

Selection Criteria

Qualifications and Training


  • Relevant qualifications at Level 3 or above in children’s safeguarding, welfare or related disciplines


  • Bachelor’s or Postgraduate Degree in relevant subject

Experience Required


Providing welfare support and pastoral care to students or young people
Dealing effectively with student welfare issues
Working under pressure and to deadlines


Counselling experience and training
Working within an educational environment with international students

Knowledge and Skills

  • Statutory safeguarding legislation
  • Good practice in welfare and safeguarding for young people
  • Organisational Skills – including sound prioritisation and time management skills
  • Sound decision making skills
  • Effective Communication skills

Organisational Compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment.

Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.


Please apply by sending a CV to Alex Adams, Project Recruitment Consultant. 

Application deadline 10 December 2017