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Deputy Head of Centre Student Experience

Closing date for applications: 26 January 2018

Job Description

To provide operational leadership to the team responsible for designing and delivering Durham University International Study Centre's programmes and student experience; and to lead the relationship with the partner university in respect of operational management matters.

Key Responsibilities 

Leadership, management and personal development

  • Lead and motivate ISC all staff with particular focus on the Welfare & Safeguarding Team and Professional Services to contribute to ensuring the best possible student outcomes and student experience.
  • Contribute to developing, communicating and enacting the strategy and priorities for the College.
  • Contribute towards the effective performance management of direct reports, including: setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures.
  • Facilitate, encourage and support staff to participate in regular personal development activity.
  • Recruit new staff as required according to Study Group policies and procedures.
  • Actively lead the ISC's Senior Management Team.
  • Plan and undertake regular personal development as agreed with Head of Centre.
  • Represent the College on key joint committees and in the absence of the Head of Centre deputise on the strategic groups. 

Academic Standards, Quality Assurance and Enhancement

  • Lead on ensuring that the design and delivery of all courses are conducted with reference to and according to Study Group's, DU's and relevant external agencies' quality frameworks, policies, procedures and codes of practice.
  • Ensure that processes are in place for the effective design and implementation of appropriate, fair and secure assessment activities on all courses and ensure all students receive effective assessment feedback.
  • Lead on ensuring the implementation of actions from the Centre Action Plan, and monitor and report regularly on progress against actions in the Centre Action Plan.
  • Run and chair relevant governance committees and groups as agreed with the Head of Centre and DU.
  • Ensure high levels of automatic progression are achieved for students across all modules, courses and programmes
  • Analyse data and feedback from a wide variety of sources to monitor progress towards progression targets, planning and implementing remedial actions where necessary.
  • Produce an Annual Monitoring Report for submission to Study Group (Provider) and the University. 

Project Management

  • To lead on operational projects in the Centre
  • Develop the plans to ensure that any project delivers on time and within budget
  • Provide regular updates to the Head of Centre and other key stakeholders both within the Centre and the overall ISC network
  • Lead all relevant staff in any change that takes place within the Centre with minimal disruption to day to day operations

Partnership Management

  • Develop and maintain effective relationships with key contacts at the University, ensuring a full understanding of relevant University curriculum content, assessment modes and quality policies and procedures.
  • Facilitate interaction between University staff and ISC academic and professional services staff to ensure the best possible transition for students.
  • Attend and represent the ISC at governance and management meetings with the University as agreed with the College Director, providing presentations, information and data analysis.


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Selection Criteria

Qualifications and Training

  • Bachelor degree
  • Teaching qualification
  • Leadership and management training  

Experience Required

  • Leadership and management experience in a teaching and learning environment
  • Experience of teaching in UK higher or further education
  • Experience of leading and facilitating change
  • Experience of teaching international students
  • Experience of planning and running complex education courses and programmes
  • Experience of partnership working or partnership management in the education sector 

Knowledge and Skills

  • Ability to operate within quality assurance frameworks or to quality codes
  • Understanding of UKVI rules and guidance
  • Ability to run large complex projects
  • Ability to analyse data and identify areas for improvement from the data
  • Ability to lead a diverse team of academic professionals
  • Flexibility and willingness to work to tight deadlines
  • Student-centred approach to planning and delivering educational services
  • Enthusiasm and motivation to be a performance driven team leader 

Organisational Compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment.

Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate



Please apply with a CV, covering letter and completed application form to Dr Anna Fenge.

Application deadline 26 January 2018