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Coordinator

Deadline for applications: 1 June 2018

Title: Coordinator (4 x Vacancies) – May, June, July start dates available.
Contract Type: Fixed term contract (ending 31/12/2018)

Are you a customer service advisor, with experience working in an office environment? Would you like the opportunity to work for a unique global business, in a challenging, fast paced, and varied role? If so, then this could be the exciting opportunity that you have been looking for. We are Study Group, a global business specialising in International Education. Due to a new and very exciting venture, a fantastic opportunity has opened up to join our Pre-Arrivals team acting as the first point contact to a number of international students and key stakeholders.

Key responsibilities

Last year, Study Group worked with over 60,000 international students across the globe, providing a variety of pathway courses. Providing an exceptional student experience is essential for us and this role plays a key part in this. This role works within the Pre-Arrivals team who take responsibility in ensuring that our students are fully supported from the moment they decide to take our course, to when they arrive in the UK. Working within a team of coordinators, the position will act as the first point of contact to our students, providing a high class customer service throughout their journey to the UK and into their chosen study centre. This service will be provided by email and via the telephone and you would be dealing with a high volume of queries. Each coordinator will have designated locations to work with so correspondence with key stakeholders with the centres is also required.

What experience do you need?

  • First class customer service experience is essential.
  • Previous experience managing high volumes of customer queries.
  • Experience working with Microsoft Office Suite, knowledge of excel is essential.
  • Ownership of a range of administrative tasks using multiple systems
  • The ability to work on your own initiative and problem solve.

Where is the role based?

This role is based in the heart of Brighton, located near the station, surrounded by the city’s unique culture. The building has excellent facilities, the team are hardworking and social, and there’s a fantastic office environment.

Organisational compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

How to apply

We take pride in providing an excellent candidate experience to all potential candidates, so will ensure a timely response and process for all applicants. If you are interested in finding out more then please send a CV and a member of the Recruitment Team will be in contact.

Please apply with a CV to iscrecruitment@studygroup.com

Application deadline: 1 June 2018

What does a role at Study Group mean?

Originality

We are a unique business within the sector, giving our people a completely different working experience.

Collaboration

We have a large global network and encourage collaboration across the whole business. We work with a number of partners across the network including top tier universities.

Innovation

We encourage innovation throughout our Centres, ensuring that our students are given an interactive, student centred, and creative, tailor-made learning experience. Our people are given an autonomy within their roles that is rarely seen within the industry.

Opportunity

We believe in continuous professional and personal development, and take pride in offering our staff ample opportunity to achieve their goals. Utilising our large organisational infrastructure, across our different brands, we invite our people to gain valuable experience, and maximise all the exciting tools available to help develop their career.