Would you like a unique opportunity where you could really make a difference?
We are Study Group, a global pathway provider in International Education, working with over 60,000 international students each year on preparatory Higher Education programmes. Named as the Pathway Company of the year, we are an international and creative business and love people that thrive in this environment.
An exciting opportunity has opened at our University of Leicester International Study Centre, for a confident, sociable, and friendly, Communal Area Supervisor to join the team. Located near the city centre, this is a fantastic opportunity for a customer service focused individual, to provide support to students from across the globe. Are you customer service focused, and passionate about providing the highest quality of support to others? If so then this opportunity is for you.
Salary: £9-£10 per hour
Contract Type: Full time and part time available
What is this role and where does it fit in?
The majority of our students are a long way from home, so having the pastoral and welfare support that is required is essential when ensuring a first-class experience. In this role you will oversee the communal areas at the study centre, proving the highest standards of support, supervision and customer care to our students. See below some key responsibilities of the role:
- You will supervise the Common Room and other communal areas whilst open
- You’ll assist in the welcome and induction of all new students into the centre.
- You will encourage students to enjoy their life at the study centre by behaving sensibly
- You can creative by organising exciting activities for our students
- The shift pattern for this role will be between Mondays – Saturday, 4:30pm-11pm.
What experience do you need?
We are looking for a confident customer service driven person, with extensive experience in face to face customer service. You will be responsible, natural people person with the ability to build rapport and develop relationships. Being approachable is essential as you will become a key point of contact with our students. We would be very keen to see the below experience:
- At least 2+ years’ experience in face to face customer service/customer support.
- Previous experience working with young adults, with any student support experience being highly desirable.
- A good knowledge of Further or Higher Education
Based in St Georges Tower, our University of Lecise4str International Study Centre is only a short distance from the vibrant city centre. Offering excellent facilities, and a friendly culture, it’s a fantastic working environment.
The Application Process
We take pride in providing an excellent candidate experience to all potential candidates, so will ensure a timely response and process for all applicants. If you are interested in finding out more then please submit your CV via our application website, and a member of the Recruitment Team will be in contact.
Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.
What does a role at Study Group mean?
We are a unique business within the sector, giving our people a completely different working experience.
We have a large global network and encourage collaboration across the whole business. We work with a number of partners across the network including top tier universities.
We encourage innovation throughout our Centres, ensuring that our students are given an interactive, student centred, and creative, tailor-made learning experience. Our people are given an autonomy within their roles that is rarely seen within the industry.
We believe in continuous professional and personal development, and take pride in offering our staff ample opportunity to achieve their goals. Utilising our large organisational infrastructure, across our different brands, we invite our people to gain valuable experience, and maximise all the exciting tools available to help develop their career.