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Centre Director

Closing date for applications: 24 February 2017

Job Description

The Centre Director is responsible for all aspects of the day-to-day management of the centre, including financial performance, recruitment, leadership and development of centre staff, implementing quality processes for compliance relative to industry regulations, maintaining high levels of student satisfaction and maximising capacity and resource management.

Key Responsibilities 

  • Overall operations of the centre
  • Leadership and development of centre staff
  • Ensuring high levels of customer service and student satisfaction
  • Managing property infrastructure to meet student / agent / teacher activities and accommodation expectations
  • Financial management of centre to meet budget requirements for Revenue, Gross Margin and EBITDA
  • Central point of communication for the centre to the global executive team
  • Building and maintaining relationships with the sales team and agents to bring in group business
  • Contribute to UK and global initiatives with other CDs to improve and grow the Embassy business
  • Maximize business potential and additional revenue streams through walk-in sales, extensions and upselling


  • Business Acumen
  • Strategic Agility
  • Decision Making
  • Drive for Results
  • Motivating Others
  • Intellectual Curiosity and Analytical Skills
  • Managerial Courage
  • Peer Relationships
  • Authenticity
  • Customer Focus

Selection Criteria

Qualifications and Training

  • EFL background
  • EFL qualification: Cambridge DELTA, or MA TESOL or similar

Experience Required

  • Bachelor Degree or equivalent experience required; educational management qualification preferred
  • 5 years relevant Industry experience

Knowledge and Skills

  • MS office skills, especially EXCEL
  • Experience in sales and fiscal management
  • Experience of cross-cultural international environment
  • Excellent interpersonal and people-management skills

Organisational Compliance

The position holder must comply with Study Group policies and applicable laws including those in relation, but not limited to: Occupational Health and Safety; Anti-Discrimination and Harassment, Anti-Bribery and Corruption and those specifically relevant to the position and authority of the job holder.


Please send Covering letter and completed application form to Victoria Thomson.

Application deadline 12 noon Friday 24th February