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Business Support Manager

Closing date for applications: 22 December 2017

Job Description

Location: Brighton Head Office

Status: Full time – travel around the UK and Europe will be required

Job Purpose:

Supporting Director of the International Study Centres (ISC's) across UK and Europe, this role ensures that the ISC network is governed effectively and operates in a compliant and commercially effective manner. This is a complex growth business with a wide range of internal and external stakeholders and as such, this role represents a unique opportunity to gain broad commercial experience in one of the Study Group's key business areas.

Travel around the UK and Europe will be required.

Key Responsibilities 

  • Supporting the Director of ISCs and ISC Management Team you will also be working with Heads of Centres across the network and the University Partners to contribute to the overall successful strategic leadership and management of the ISC's.
  • Assist in the management of a range of partnership contracts in terms of:
  • ensuring that key partnership meetings are effectively planned and organised.
  • all relevant documentation provided in a timely manner.
  • from time-to-time and as required, attend University steering meetings to record minutes and actions for internal monitoring and alignment.
  • conduct appropriate follow-up activity to ensure alignment and ownership of actions.
  • Support all internal ISC management meetings, providing and gathering papers for assessment during the meetings; recording and distributing minutes and actions of all such meetings for management; monitoring completion/progress of actions.
  • Provide internal management governance for University partner engagement and Steering minutes (and others as required); provide and drive monitoring of University required actions, ensuring the team delivery in a timely manner as determined by minuted and contractual partner obligations.
  • Report as required any escalations to other Study Group management and governance meetings and committees.
  • Working closely with the Director of ISC's to identify best practice available and use this to create a culture in the Network that promotes "Students First".
  • Support the Director of ISC's in the effective management and leadership of the Network Directors, Cluster Directors and Heads of Centre in each location around the UK and Europe.
  • Produce (and/or coordinate the production of) analysis and support to support the Director of ISC's on an as needs basis.

Selection Criteria

Qualifications and Training

  • Educated to Degree level (preferred).
  • Evidence of a commitment to continuous professional development.

Experience Required

  • Experience of working in a large organisation, with an exposure to working in a complex matrix organisation and the management of multiple stakeholders.
  • Proven experience in supporting the delivery of operational excellence and commercial targets.
  • Demonstrable understanding of academic management and knowledge of educating international students
  • Previous experience of a challenging high-profile role supporting senior management.
  • Use to delivering across a wide range of activities to tight deadlines and sometimes under high pressure.
  • Evidence of helping to effect cultural change and implementing new operating systems and procedures
  • Experience of co-ordinating people from a range of different areas to deliver on specific activities.
  • An understanding of core financial and contract management processes would be desirable but not essential.

Knowledge and Skills

  • Excellent written communication skills for report, minute, and agenda writing, document editing.
  • Strong and confident verbal communicator – provides a clear and compelling message whilst tailoring style to the needs of different audiences.
  • Demonstrable analytical and problem solving skills can make decisions while managing competing priorities.
  • Ability to build and maintain relationships at many different levels across the organisation both internally and externally.
  • Flexible in approach – willing to multi task across strategic, operational and administrative activities to ensure that deadlines are met.
  • Ability to identify and implement change and enhance existing practice
  • Able to show resilience and focus in a fast moving environment

Organisational Compliance

The job holder will be expected to operate in accordance with the Study Group Code of Conduct, and any local policies and operating procedures relating to academic, welfare and safeguarding matters.


Please apply with a completed application form to Sam Kneller, HR Director.

Application deadline 22 December 2017