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Admissions Team Lead

Deadline for applications: 15 June 2018
 

Job Purpose:

To manage a UK based Admissions team, and be responsible for the successful management of student applications within that team; primarily within the Confirmation and CAS issuing phases of the UK & Europe Admissions process.  

To act as a point of contact for key stakeholders across the UK & Europe business; managing improvement and change related actions as required.

To provide support in ongoing project work related to Admissions and ad hoc work assigned by the Admissions Manager.

Key Responsibilities:

  • Manage a specific UK/Europe Admissions team to ensure the effective processing of student applications in order to meet published Service Level agreement targets, primarily involving: -
    • Issuance of Confirmation documents
    • Issuance of CAS documentation
    • Management of pre-arrival tasks
    • Processing of related general queries
  • Collaboration with the Singapore Admissions team to provide support to wider aspects of the Admissions process, involving: -
    • Customer Care
    • Triage and Booking
    • Assessment
  • Leadership and personal development of a diverse team
  • To deputise for the Admissions Manager as required, supporting wider Global Access Hub remit
  • To act as a point of contact and subject matter expert to key stakeholders in the UK & Europe business
  • To support in ongoing project and process improvement work related to Admissions
  • To carry out ad hoc work assigned by the Admissions Manager
  • Responsibilities may change over time in response to business requirements.

Organisational Compliance:

Comply with Study Group policies and applicable laws including those in relation, but not limited to: Code of Conduct, Workplace Health and Safety; Anti-Discrimination and Harassment, Anti-Bribery and Anti-Corruption and those specifically relevant to the position and authority of the job holder.

Attributes:

  • Charismatic leader, able to motivate a diverse team
  • Strong written and verbal communication abilities
  • Flexible and resourceful
  • Excellent customer service ethic
  • Innovative thinker, ability to overcome obstacles and develop business solution
  • Selection criteria information on JD.

How To apply:

Please send all applications to Phoebe O'Donnell, podonnell@studygroup.com

We are committed to safeguarding and promoting the welfare of our students, and expects all staff and volunteers to share the same commitment.  

Study Group processes your information in line with data protection regulations.  Please click here to view our Candidate Privacy Policy.

Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records checks if appropriate.  

What does a role at Study Group mean?

Originality

We are a unique business within the sector, giving our people a completely different working experience.

Collaboration

We have a large global network and encourage collaboration across the whole business. We work with a number of partners across the network including top tier universities.

Innovation

We encourage innovation throughout our Centres, ensuring that our students are given an interactive, student centred, and creative, tailor-made learning experience. Our people are given an autonomy within their roles that is rarely seen within the industry.

Opportunity

We believe in continuous professional and personal development, and take pride in offering our staff ample opportunity to achieve their goals. Utilising our large organisational infrastructure, across our different brands, we invite our people to gain valuable experience, and maximise all the exciting tools available to help develop their career.