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Admissions Referrals Coordinator

Closing date for applications: 10 April 2017

Job Description

Student Services has a wide remit with teams supporting the whole student ‘journey’, including student recruitment, student support and employability/careers. Our Learning and Teaching Services support the continuous improvement of the student learning experience.

Further information about the department can be found at www.shef.ac.uk/ssd and more details of the organisational structure can be found at www.shef.ac.uk/ssd/structure.

The Admissions Service is responsible for the management of admissions policy and procedures for undergraduate courses, postgraduate courses, and alternative routes and programmes. Further information about the service can be found at: www.sheffield.ac.uk/ssd/student-recruit/admissions

As an Admissions Referral Coordinator, you will be responsible for assessments of applicants against the University of Sheffield International College entry requirements. You will follow up with applicants who meet entry standards for pathway programmes and pass their details onto the Study Group Admissions teams.

You role will involve responding to a range of admissions related queries from applicants and other external enquirers (parents, colleges, agents). You will work closely with the Study Group Admissions team to ensure the effective provision of support and guidance for referred applicants.

The post is part time (0.5).

This is a fixed-term post for one year.

Terms and conditions of employment will be those for Grade 5 staff.

Salary for this grade: £23,585 pro rata per annum. Potential to progress to £25,759 per annum through sustained exceptional contribution. More details on salaries, terms and conditions and our wide range of benefits for staff are available at www.sheffield.ac.uk/hr/reward/structures. 

Key Responsibilities 

  • Assessing unsuccessful applicants against agreed entry criteria for pathway programmes at the University of Sheffield International College
  • Make decisions on applications according to agreed criteria
  • Develop knowledge of the associated admissions criteria and requirements
  • Closely liaise with the Study Group Admissions team as required to ensure accurate and consistent decision making
  • Monitor the consistency of decisions
  • To respond to enquiries from prospective and current applicants and their advisers, providing consistent and effective follow up:
  • Advise on availability of programmes, entry requirements and suitability of qualifications
  • Advise on admissions procedures
  • Advising applicants regarding study options within the University of Sheffield International College portfolio
  • To process applications following appropriate procedures:
  • Record admissions decisions and other changes to applicant records on the applicant database
  • Run reports and write simple queries as required
  • Produce and check documents (including offer letters)
  • Maintain accurate and up-to-date applicant records
  • Deal with system errors and liaise with the appropriate contacts
  • To work closely with the Admissions teams in the Admissions Service and the Study Group Admissions team to support referral activity; acting as liaison between the two admissions services
  • Maintain accurate product knowledge of all USIC pathway programmes and progression requirements
  • Collate referral management information, identify trends and provide feedback on outcomes and opportunities
  • Maximise conversation rates from Offers to Confirmations for USIC pathway programmes
  • Liaise and work with other professional services to help ensure that deadlines and objectives are met
  • Advise and support the Team Leader on processes and implementation issues
  • Any other duties, commensurate with the grade of the post

Selection Criteria

Qualifications and Training

  • Educated to A level or equivalent (or equivalent experience)

Experience Required

  • Experience of developing and maintaining a network of contacts throughout own work area
  • Experience of working in a busy office environment
  • Awareness of Higher Education Admissions procedures
  • Experience of direct sales to consumer
  • Ability to assess and organise resources, and plan and progress work activities.
  • Sensitivity to cultural and linguistic differences
  • Excellent organisational skills and the ability to manage time effectively
  • Willing to work flexibly when necessary in order to meet deadlines

Knowledge and Skills

  • Good interpersonal and communication skills, both written and verbal
  • Good IT skills
  • Knowledge of education systems in non-UK countries
  • Excellent customer service skills, with experience of responding efficiently and effectively to phone and email enquiries
  • Ability to work effectively as part of a team

Organisational Compliance

The position holder must comply with Study Group policies and applicable laws including those in relation, but not limited to: Occupational Health and Safety; Anti-Discrimination and Harassment, Anti-Bribery and Corruption and those specifically relevant to the position and authority of the job holder.

Apply

Please apply with a CV, covering letter and completed application form to Becky Masaba-Kituyi.

Application deadline: 10 April 2017

Following the closing date, you will be informed by email whether or not you have been shortlisted to be invited to participate in the next stage of the selection process. Please note that due to the large number of applications that we receive, it may take up to two working weeks following the closing date before the recruiting department will be able to contact you.

For all on-line application system queries and support, contact e-recruitment@sheffield.ac.uk.

For informal enquiries about this job and department, email Becky Masaba-Kituyi or phone 0114 2225337.

The University of Sheffield is committed to achieving excellence through inclusion.

The University of Sheffield is proud to be a Two Ticks employer.
www.sheffield.ac.uk/hr/equality/support/twoticks/