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Admissions Coordinator

Closing date for applications: 12 May 2017

Job Description

The purpose of this role is to to coordinate and administer student applications across the Study Group Admissions processes, primarily within the Acceptance, Confirmation and CAS issuing phases; to ensure student applications are processed accurately and in accordance with prescribed processes; and to maintain high standards of customer service to students, parents and agents.

Direct Manager: Senior Admissions Manager

Key Responsibilities 

  • Effective processing of student applications and related materials in order to meet Service Level Agreements, primarily being Acceptances, Confirmations, CAS and attached general queries
  • Additional support of Triage, Booking and Assessment processing duties as required
  • Interacting with Students, Parent and Agents as required during the Admissions process, and liaising with internal agencies to resolve issues as required
  • Methodical use of systems (including Study Global, Pega, SMS) in order to accurately capture information and to ensure applications are processed appropriately
  • Collection of appropriate payments before the issuance of CAS documentation to Students and Agents
  • Processing of cancellations and associated financial adjustments as required
  • Assisting with ad-hoc administrative or process improvement tasks as required, typically during quieter periods within the Admissions calendar


  • Strong written and verbal communication abilities
  • Flexible and resourceful approach
  • Strong customer service ethic
  • Diligent and able to follow complex processes
  • Flexible and adaptable
  • Able to multi-task and work well under pressure

Selection Criteria

Qualifications and Training

  • Degree preferrable

Experience Required

  • Career experience within an administrative and/or customer service environment
  • Experience within Admissions or Education related fields is desirable

Knowledge and Skills

  • Experience in managing or coaching staff is desirable
  • High lever user of MS office, especially Outlook and Word
  • Ability to simultaneously use multiple systems to achieve work goals
  • Good attention to detail
  • Good organisation skills and ability to prioritise workload in a pressurised environment
  • To be able to work as an individual as well as a team member
  • Conscientious and reliable
  • Native English speaker level of fluency
  • Additional languages are desirable

Organisational Compliance

Comply with Study Group policies and applicable laws including those in relation, but not limited to: Code of Conduct, Workplace Health and Safety; Anti-Discrimination and Harassment, Anti-Bribery and Anti-Corruption and those specifically relevant to the position and authority of the job holder.


 If you would like to apply for the role, please ensure a completed application form is sent to Jonathan Shaw.

Application deadline 12 May 2017