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Administration Officer (Education experience desirable)

Closing date for applications:16 January 2018

Job Description

Are you a skilled Administrator? Are you motivated, highly driven, and eager to work in an exciting fast faced job role? Do you want to work in a varied position that has excellent personal development opportunities?

If so, then could be an excellent opportunity for you to explore. Our well established study centre, based in the heart of London is looking for a skilled and experienced Administrator to join the team and play a key role within the centre. Experience working in an Education setting is desirable however not essential as training will be provided.


Study Group is a global leader in providing a transformational learning experience for international students, leaving them with academic success and rewarding careers. 2016 was a successful year with 70,000 students enrolling across 163 countries. Above all, providing a fantastic learning experience to our students is at the heart of what we do, so if you are passionate, dedicated, and interested in embarking in a truly fulfilling position, then you’ve come to the right place.

Location: London

Contract type: Full time, permanent

Key Responsibilities 

Student Welfare

  • To ensure all students receive a smooth, legally compliant and efficient induction into ISC and that all necessary welfare arrangements are in place to facilitate each student’s academic success
  • To deal professionally and promptly with student enquiries and requests for support and foster positive relationship with the student body
  • To ensure the processes and procedures for dealing with UKVI requirements are efficient and fully complaint
  • To ensure students are aware of the relevant compliance procedures (e.g. police registration)
  • To deal with taxi transfers queries for new students
  • To deal with out-of-office hours queries regarding student arrivals


  • Ensure compliance within the centre for QAA and the Home Office
  • To log and monitor student attendance, follow attendance protocol and Home Office/UKVI requirements
  • To inform students of the relevant compliance procedures (e.g. police registration)


  • Check and process staff pay claims (ensuring authorisation for any overtime/variable hours) in line with payroll deadline
  • Deal with any staff enquiries or queries related to their salary payments
  • Ensure HR administration processes are adhered at centre level
  • Support staff with basic HR policy and procedures queries

Financial and Official duties

  • To manage and oversee ISC finance & cashbooks, logging incoming funds and outgoing expenditure and liaising with Study Group Accounts Dept
  • To manage credit control, running weekly debtors lists (DSPs), matching unassigned funds, termly invoicing and collection of funds.
  • To oversee chasing debtors
  • To manage office budgets

Database Management

  • To oversee the collection, storage and dissemination of all relevant Student data to ensure it is done in as timely, securely and efficiently a manner as possible, including the requirement for any manual spreadsheets and master lists
  • To keep student detail up to date on master spreadsheet and Study Global data as required.
  • Ensure information is kept up to date on Academic/Student Management IT system, Progresso

General Duties

  • To forge good relationships with Head Office, University Staff and Services
  • To oversee the planning and organisation of the annual Progression Ceremony
  • To provide administration support to the centre as required
  • Act as board secretary including any minute taking
  • Assist with exams administration tasks as necessary
  • Any other duties required to the support role and ISC
  • Timetabling and liaising with IM administration to ensure coordination of teaching rooms

Selection Criteria

Experience Required

  • Demonstrable administration experience
  • Experience of working with students (Desirable)
  • Experience of working in an academic environment (Desirable)
  • Experience of supporting student welfare (Desirable)

Knowledge and Skills

  • Understanding of UK Student Visas process
  • Conversant with Microsoft Office suite with intermediate to advance excel skills
  • Excellent customer service skills
  • Meticulous attention to detail
  • Ability to work under pressure and to deadline
  • Accurate data entry skills and comfortable with working with spreadsheets and numerical data
  • Good communication skills including written skills
  • Able work pro-actively and on own initiative

Organisational Compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment.

Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.


Please send CV and completed application form to Alex Adams, Project Recruitment Consultant.

Application deadline 16 January 2018