Academic Manager

Job Description

The Academic Manager leads and managing the academic team in the school and plays a crucial role in whole-school strategy and development by:

Leading a team of teachers, ensuring that all courses are delivered to highest quality standards, following the agreed delivery models and utilising agreed assessment modes and progress tracking, resulting in the best possible outcomes for students and the best possible student experience.
Managing the delivery of an agreed continuing professional development program for teachers ensuring that training, development and staff communication is effective.
Ensuring compliance with legislative guidelines and accreditation standards.

Location: London

Contract: Full time

Key Responsibilities 

Customer satisfaction with their course  

• Ensure highest quality course delivery
• Drive quality processes in student placement, induction / orientation, teaching, testing, course completion, & leaving procedures
• Monitor student progress and evaluation
• Monitor student action plans
• Ensure study and language assistance where required
• Act as first point of contact for students, from entry to exit
• Monitor student satisfaction on an on-going basis and make adjustments
• Counsel students as required or refer to relevant source of assistance 

Academic Budget Management

• Control academic delivery costs, including teaching costs by:
• Maintaining Optimum teacher & classroom utilization
• Classing & scheduling
• Maximising class ratios
• Forward planning, staffing and scheduling

Governance

• Deliver on the brochure promise, delivering all programs / courses at appropriate levels
• Comply with accreditation standards
• Participate in internal reviews

Staffing, management and development

• Interview and recruit new staff
• Provide teacher coverage: sickness, holidays, supervise non-teaching duties where applicable
• Responsible for organising teacher observation schedule
• Manage on-going Professional Development Program
• Ensure staff training and development is effective
• Promote team spirit at all levels
• Ensure full communication with all employees within centre

Academic strategy & development

• Participate in Regional AM meetings
• Initiate & implement Embassy academic strategies agreed annually
• Raise Embassy's profile and reputation internally and externally within the profession, especially with respect to Learning Technologies and BETL

Teaching resources

• Maintain & develop resources and materials
• Safeguarding & Welfare
• Promote and safeguard the welfare of students for whom you are responsible and with whom you come into contact

Safeguarding & Welfare

• Promote and safeguard the welfare of students for whom you are responsible and with whom you come into contact

Attributes

Promotes Customer Service Excellence standards

• Develops, communicates & implements customer service
• Encourages staff to take responsibility for agreed academic and customer and service standards
• Monitors customer service outcomes & implements required improvements 

Provides Leadership and Support

• Leads by example and provides clear direction
• Seeks staff input on team and individual goals and motivates staff to achieve results
• Creates an environment of ownership of high performance and problem solving
• Measures and communicates team results
• Provides open & honest feedback and recognizes good performance

Builds effective teams

• Develops rapport, trust & respects individual differences
• Clearly defines team's outcomes & actively monitors these
• Helps everyone feel part of the team, utilizes the strengths of each team member, promotes effective working relationship with other teams

Contributes to continuous business improvement

• Communicates how the team impacts on overall business performance
• Identifies opportunities for cost/service improvement
• Works with own and across teams to implement agreed changes

Leads organisational change

• Shares information widely
• Plans and communicates effectively
• Role models the change
• Builds engagement and support for change
• Sets and achieves realistic goals, timelines and milestones
• Seeks quick wins

Safeguarding

• Be motivated to work with students under 18 years of age
• Demonstrate the ability to form and maintain appropriate relationships and personal boundaries with all students; including those under 18 years of age
• Demonstrate vigilance to the potential risks to the welfare of students
• Promote positive behaviour in students, encourage them to follow the Code of Conduct and set an appropriate example

Selection Criteria

Qualifications and Training

• A bachelor's degree
• TEFLQ

Experience Required

• 3 years ELT experience
• Academic management experience
• Microsoft Office Skills

Desired

• MA or post-graduate management qualification
• Familiarity with learning technologies such as IWBs, LMSs

Knowledge and Skills

• Relevant management experience or a combination of equivalent training, skills and experience.
• Demonstrated leadership and coordination skills preferably in broad context of teaching environment
• Highly developed interpersonal, communication and negotiation skills, with demonstrated ability to deal with confidential and sensitive matters.
• Demonstrated written communication skills
• Proven ability to lead and implement change to improve the efficiency and effectiveness of operations in an educational setting.
• Demonstrated commitment to quality assurance in teaching and learning.
• Demonstrated commitment to the enhancement of student outcomes
• Skill and demonstrated ability to competently use the MS Office Suite, email and internet applications
• Knowledge of the International education legislative environment
• Experience working in a multicultural education environment
• Experience in developing academic development/mentoring initiatives

Mandatory training – during probation period

• Study Global &/or ROD
• Outlook
• Lync
• MEE & on Track
• Safeguarding and Welfare
• Safer Recruitment
• Embassy English Policy and Procedures

Mandatory training – post probation

• Academic Service Standards & Internal Reviews
• Observation standardisation
• Appraisals, CPD reviews, CPD programmes & individual (staff) learning plans
• Training as required based on ongoing needs analysis 

Organisational Compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment.

Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate

Apply

Please apply with a CV and completed application form to Kate George Kpikpitse, Centre Director. 

Application deadline 9 March 2018