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Admissions Officer x 8

Job overview

Study Group prepares students for life in a global society and success in a global economy.  We educate students from every corner of the globe enabling them to realise their potential through a transformational learning experience.

We are looking for an Admissions Officer to join a high volume, fast-paced admissions team assessing applications for students around the world.  If you have a keen eye for detail, are passionate about meeting service level agreements and thrive on delivering great customer service and can adapt quickly to change then this is the role for you.

Contract Type: Variable Hours – Casual and Contract

Key responsibilities

  • Process applications for admissions, credit applications (Recognition of prior learning), GTE, and acceptance of offers including issuing visa documents, accommodation requests and financial requirements in line with admissions procedures within the required timeframes.
  • Ensuring students records and data in PRISMS are maintained and accurate
  • Liaise with university partners obtain required package visa documents within agreed timeframes.
  • Determine admission to selected courses on receipt of outstanding documents in line with admissions requirements, update the student database and provide the outcome to the student/agent.
  • Identify, recommend and contribute to the development of improvements to admissions policies and processes and systems.
  • Process all required actions to ensure compliance with regulatory requirements and Study Group policies and procedures.
  • Submit and record refund requests as appropriate within the required timeframes.
  • Follow up on no shows for each intake as requested and record outcomes within the prescribed timeframes.
  • Complete processes within the agreed service level agreements and notify manager of any delays impacting service level agreements.
  • Maintain an understanding of and compliance with DIBP, ESOS Act, National Code, SVP/GTE regulations, partner policies and procedures and Study Group policies and procedures.
  • Ensuring all agent and student queries are dealt with a professional manner

Capabilities/Experience

  • Completion of a diploma level qualification or equivalent
  • PRISM knowledge
  • Microsoft Office and navigating various databases
  • Working in a high volume environment
  • Experience in the international education sector
  • Experience assessing applications for admission
  • An understanding of the SSVF process
  • A commitment to accuracy, quality and attention to detail
  • Excellent customer service skills
  • Organisational skills, with the ability to prioritise
  • Good numerical skills
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills and problem-solving abilities
  • Ability to work under pressure
  • Self-motivated and task orientated
  • Sense of responsibility and ownership
  • Ability to type at speed – touch typing is desirable
  • Flexible and able to work non-standard hours if required
  • The ability to complete tasks with minimal supervision
  • Sensitive to cultural and linguistic differences.

You will enjoy working as part of a team and have proactive working methods with a genuine desire to do your best at all times. Prior experience of working within admissions is essential. 

For more information please contact Gemma Barber at gbarber@studygroup.com

About us 
Study Group is a global leader in preparing students for international academic success and rewarding careers through a transformational learning experience. The universities we work with trust us to increase their international footprint, access student diversity and provide assured progression, so they can continue to focus on academic excellence.

How to apply

We take pride in providing an excellent candidate experience to all potential candidates, so will ensure a timely response and process for all applicants. If you are interested in finding out more then please submit a CV on our jobs board and a member of the Recruitment Team will be in contact.

Organisational compliance 
Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Privacy Policy.

What does a role at Study Group mean?

Originality

We are a unique business within the sector, giving our people a completely different working experience.

Collaboration

We have a large global network and encourage collaboration across the whole business. We work with a number of partners across the network including top tier universities.

Innovation

We encourage innovation throughout our Centres, ensuring that our students are given an interactive, student centred, and creative, tailor-made learning experience. Our people are given an autonomy within their roles that is rarely seen within the industry.

Opportunity

We believe in continuous professional and personal development, and take pride in offering our staff ample opportunity to achieve their goals. Utilising our large organisational infrastructure, across our different brands, we invite our people to gain valuable experience, and maximise all the exciting tools available to help develop their career.