Search this site

Salesforce Champion

Deadline for applications: N/A

Contract Type: Full Time

Job overview

The Salesforce Champion will provide expertise aligned to business requirements to gain end-user support and deliver improvements of features and processes, increase adoption with user satisfaction and expand usage. The successful candidate will have a record of success in improving processes and adoption using the Salesforce.com platform. The Champion will work closely with functional leaders, individual teams, and subject matter experts to integrate sales force into the daily business routine with the motto of – if it’s not in Sales Force, it doesn’t exist.

Key Duties & Responsibilities

  • Serve as primary business expert for the organization
  • Establish and enable business process to be managed through sales force
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Coordinate the evaluation, scope and completion of new development requests.
  • Work with institutional management team to establish suitable processes to support administrative, development, and change management activities
  • Assist in training of new users, and grow the Salesforce.com skill set across the organization
  • Effectively act as the liaison between our users, IT and the application development teams
  • Work independently with members of the user community to define and document development requirements

Skills Required

  • Sales operations experience of developing & streamlining process, linking activities & pipeline inputs to sales productivity and results output
  • Strong skills for reporting and dashboard functions in Salesforce
  • Excellent project management skills and a positive attitude
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Creative and analytical thinker with strong problem-solving skills
  • Must demonstrate exceptional verbal and written communication skills
  • Must demonstrate ability to communicate effectively at all levels of the organization
  • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

Experience Required

  • Minimum four years of experience as a Salesforce.com super user
  • Sales Cloud, Marketing Cloud, Service Cloud experience preferred
  • Proven ability to design and implement new processes and facilitate user adoption.
  • Strong understanding of Salesforce.com best practices and functionality
  • Strong data management abilities
  • A documented history of successfully driving projects to completion
  • A demonstrated ability to understand and articulate complex requirements

About Study Group

Study Group is a global leader in preparing students for international academic success and rewarding careers through a transformational learning experience. Our global recruitment teams enrolled over 30,000 students from 142 countries in 2018. The universities we work with trust us to increase their international footprint, access student diversity and provide assured progression, so they can continue to focus on academic excellence.

Organisational compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment.

Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Candidate Privacy Policy.

How to apply

We take pride in providing an excellent candidate experience to all potential candidates, so will ensure a timely response and process for all applicants. If you are interested in finding out more then please submit a CV on our jobs board and a member of the Recruitment Team will be in contact.

What does a role at Study Group mean?

Originality

We are a unique business within the sector, giving our people a completely different working experience.

Collaboration

We have a large global network and encourage collaboration across the whole business. We work with a number of partners across the network including top tier universities.

Innovation

We encourage innovation throughout our Centres, ensuring that our students are given an interactive, student centred, and creative, tailor-made learning experience. Our people are given an autonomy within their roles that is rarely seen within the industry.

Opportunity

We believe in continuous professional and personal development, and take pride in offering our staff ample opportunity to achieve their goals. Utilising our large organisational infrastructure, across our different brands, we invite our people to gain valuable experience, and maximise all the exciting tools available to help develop their career.