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Head of Partner Development - Telesales

Deadline for applications: N/A

Contract Type: Full Time

Job overview

The primary purpose of the role is to ensure success of the Partner Development - Telesales team developing and enhancing our business-to-business relationship and ensuring that Students are at the forefront of decisions.

This role is part of the Leadership Team who is contributing to the wider Study Group Strategy on Student and agents experience through people, processes and partners.

This role will report to the Telesales Director and will have 4 core priorities:

  • Growth
  • Student success - through agent channel
  • Operational excellence
  • Highly engaged team

Key responsibilities

Performance and Operations Management

  • Lead the operational development and management of team, business systems and processes to operate effectively and increase breadth agents portfolio size, strength and sales performances (including geo expansion, engagement framework optimization, agents enablement)
  • Assess, prioritize and manage activities in alignment with strategy, targets and budget
  • Provide clear reporting to stakeholders, sales and marketing, within and outside the team, to allow fast, understandable and actionable insights, and convert them into plans to improve overall sales performance and market footprint, as well as looking for synergies and best practices opportunities
  • Anticipate and identify market or operational challenges to proactively solution them and guarantee smooth-running and performing team
  • Acquire, assess and harness technologies to deliver results. This role will require driving a couple of business, IT or process related projects in relation with other business groups, as a project manager or project contributor.
  • Define, optimize and / or standardize current / new processes in order to increase operational efficiency of the team: drive cost of student acquisition down, increase sales capacity and effectiveness, eliminate non added sales value work.
  • Achieve budgetary targets and ensure optimum financial performance of the activity

People management

  • Build and lead high performing team, drive high performance and coaching culture.
  • Recruit, train, provide ongoing support, drive performance, Identify and retain talents, provide vision and purpose
  • Develop and coach to enable their successful professional and personal achievement
  • Align the team with the Company mission, vision, values and strategy: clearly articulate the Company business goals/plans and initiatives, ensure they are translated into action through performance goals setting, regular cascade/communication and feedback processes

Strategy and planning

  • Identify and aggregate all required sources of information to build and articulate business cases for 3-5 years strategy planning and budget exercise, and any other relevant business review part of the Rhythm of Business
  • Build and develop operational and strategic business relationship with other groups to collaborate on wider Study Group Strategy (ex: Partner sales, Product sales, Sales excellence, other telesales teams

Geographical scope

  • Role based in Singapore
  • Distributed team: Singapore, Dubai, India, UK and Dubai time zones
  • Direct line manager based in Singapore
  • Oversea travel may occasionally be required

Qualifications & training

  • Bachelor’s degree
  • Fluency in English. Mandarin or second language a plus.
  • Advance knowledge and usage of Microsoft Excel, PowerPoint and Words

Experience required:

  • A strong, commercially savvy leader with successful track record in exceeding results through delivery of telesales solutions in a global marketplace
  • Demonstrated successful experience into driving breadth channel development and sales activities in a team leadership role
  • Experience building successful people management (direct management preferred, but indirect management experience will be considered), processes and systems to drive and support growth.
  • Demonstrated experience as a key contributor to executive business strategy
  • Experience managing distributed teams, working in a multi-cultural work environment
  • Effective stakeholder engagement and management
  • Experience managing a P&L within competitive service environment
  • CRM systems knowledge is essential

Attributes

  • Excellent understanding of breadth channel development practices and challenges
  • Proactive, accountable and impact-driven, problem solver
  • Flexible and adaptable, resilient, open, autonomous and enthusiastic
  • Ability to navigate and adjust between strategy and tactic
  • Excellent presentation, communication and interpersonal skills, with ability to engage with all levels within the organisation
  • Good sensitivity to and understanding of cultural and linguistic differences
  • Strong organisational skills and demonstrated ability to prioritise and meet deadlines and targets
  • Data and performance driven, with strong teamwork / collaborative mindset
  • Ability to work in high pressure environments
  • Customer focus

About Study Group

Study Group is a global leader in preparing students for international academic success and rewarding careers through a transformational learning experience. Our global recruitment teams enrolled over 30,000 students from 142 countries in 2018. The universities we work with trust us to increase their international footprint, access student diversity and provide assured progression, so they can continue to focus on academic excellence.

Organisational compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment.

Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Candidate Privacy Policy.

How to apply

We take pride in providing an excellent candidate experience to all potential candidates, so will ensure a timely response and process for all applicants. If you are interested in finding out more then please submit a CV on our jobs board and a member of the Recruitment Team will be in contact.

What does a role at Study Group mean?

Originality

We are a unique business within the sector, giving our people a completely different working experience.

Collaboration

We have a large global network and encourage collaboration across the whole business. We work with a number of partners across the network including top tier universities.

Innovation

We encourage innovation throughout our Centres, ensuring that our students are given an interactive, student centred, and creative, tailor-made learning experience. Our people are given an autonomy within their roles that is rarely seen within the industry.

Opportunity

We believe in continuous professional and personal development, and take pride in offering our staff ample opportunity to achieve their goals. Utilising our large organisational infrastructure, across our different brands, we invite our people to gain valuable experience, and maximise all the exciting tools available to help develop their career.