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Admission Coordinator

Job Description

Based in the Global Access Hub (shared service centre) in Singapore, this role supports the Admissions process for Study Group’s UK, Australia/New Zealand (ANZ) or North America (NA) university partners. Triage & Booking is responsible for registration of all applications, document verification and, where necessary, also e-mail communication to universities and sales agents.

Contract: 6 months Temporary contract

Key Responsibilities

  • Prioritise work appropriately to ensure the most important items are worked on first 
  • Monitoring work queues to ensure that work does not pile up and SLAs are met. 
  • Produce high quality and accurate work – accurately entering data and correctly assessing student applications against entry requirements 
  • Work needs to be accomplished quickly and in alignment with Service Level Agreements (SLAs) as well as at the right quality. 
  • Correspond with agents, sales staff and education heads in a highly professional manner. 
  • Escalate any issues quickly to the Team Lead 
  • Identify opportunities to continually enhance the Admissions processes and improve working practices

Capabilities/Experience

  • Previous experience working in a shared service centre/contact centre or productivity environment is advantageous 
  • Experience at managing a high volume workload to tight SLA’s 
  • Experience within the education sector is advantageous but not essential 

About us  

Study Group is a global leader in preparing students for international academic success and rewarding careers through a transformational learning experience. Our global recruitment teams enrolled over 60,000 students from 150 countries in 2017. The universities we work with trust us to increase their international footprint, access student diversity and provide assured progression, so they can continue to focus on academic excellence. 

How to apply

We take pride in providing an excellent candidate experience to all potential candidates, so will ensure a timely response and process for all applicants. If you are interested in finding out more then please submit a CV on our jobs board and a member of the Recruitment Team will be in contact.

Organisational compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment.

Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Candidate Privacy Policy.

 

What does a role at Study Group mean?

Originality

We are a unique business within the sector, giving our people a completely different working experience.

Collaboration

We have a large global network and encourage collaboration across the whole business. We work with a number of partners across the network including top tier universities.

Innovation

We encourage innovation throughout our Centres, ensuring that our students are given an interactive, student centred, and creative, tailor-made learning experience. Our people are given an autonomy within their roles that is rarely seen within the industry.

Opportunity

We believe in continuous professional and personal development, and take pride in offering our staff ample opportunity to achieve their goals. Utilising our large organisational infrastructure, across our different brands, we invite our people to gain valuable experience, and maximise all the exciting tools available to help develop their career.