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Student Success Manager

Deadline for applications: N/A

Contract type: Permanent

Job overview

At Study Group our North American business continues to go from strength to strength. The number of academic institutions we’re working with is growing and our existing partnerships are flourishing. And the main reason for this is that we put our students first.

We’re looking for a dynamic and credible individual to be our Student Success Manager at one of our most important International Study Centers in North America - the University of Vermont. In this job you'll be responsible for ensuring students’ success, contributing to a culture of student service excellence by curating the student experience outside of the classroom, developing strong relationships with students through individual advising and group activities.

Please note that you'll need to work evenings and weekends on occasion.

Key responsibilities

Some of the things you'll be doing:

  • Organizing and delivering educational, social and cultural programming for Pathway students
  • Assist the VP of Operations with the overall management and leadership of the International Study Center and meeting the program’s Key Performance Indicators
  • Lead implementation of a student success model to include intensive intervention to support students with their social, cultural, emotional, psychological, and physical wellbeing
  • Facilitate regular individual conferences to monitor and support student progress, to help students assimilate in to the university, and to connect them with campus resources for success
  • Ensure the Pathway offers opportunities for student social development, acculturation, leadership, and service to the university and community
  • Assist with the planning of student arrival and orientation logistics and co-deliver a robust multi-day Orientation program
  • Assume responsibility for student emergencies and work in conjunction with first responders, hospital staff, and others to resolve student issues
  • Foster an excellent working relationship with the partner institution
  • Maintain statistical data, develop reports on student outcomes, and utilize assessment outcomes for program enhancement
  • Participate in on-campus and virtual recruitment and student yield events, supporting North American recruitment and admissions functions
  • Join in Study Group Higher Education and industry events and trainings
  • Manage social media pages and maintain a presence for admitted and current students

Qualifications and Attributes

You'll certainly have a Bachelor's degree. You'll ideally have a Master's degree in TESOL, Education, Intercultural Studies or similar.

In addition, you'll have:

  • Significant professional experience in student development/affairs
  • Significant experience working with international students and/or working or living outside of US
  • Experience developing relationships with peers, executives/senior staff, faculty, and students
  • Event coordination skills
  • Experience working in post-secondary education (preferred)
  • Academic coaching experience (preferred)
  • Strong leadership and organizational management skills
  • Effective communication skills, both written and verbal
  • Be skilled in integrating information, managing projects, developing staff and collaboration

About Study Group

Study Group is a global leader in preparing students for international academic success and rewarding careers through a transformational learning experience. Our global recruitment teams enrolled over 30,000 students from 142 countries in 2018. The universities we work with trust us to increase their international footprint, access student diversity and provide assured progression, so they can continue to focus on academic excellence.

Organisational compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment.

Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Candidate Privacy Policy.

How to apply

We take pride in providing an excellent candidate experience to all potential candidates, so will ensure a timely response and process for all applicants. If you are interested in finding out more then please submit a CV on our jobs board and a member of the Recruitment Team will be in contact.

What does a role at Study Group mean?

Originality

We are a unique business within the sector, giving our people a completely different working experience.

Collaboration

We have a large global network and encourage collaboration across the whole business. We work with a number of partners across the network including top tier universities.

Innovation

We encourage innovation throughout our Centres, ensuring that our students are given an interactive, student centred, and creative, tailor-made learning experience. Our people are given an autonomy within their roles that is rarely seen within the industry.

Opportunity

We believe in continuous professional and personal development, and take pride in offering our staff ample opportunity to achieve their goals. Utilising our large organisational infrastructure, across our different brands, we invite our people to gain valuable experience, and maximise all the exciting tools available to help develop their career.