Who can use PayOnline?
PayOnline is available to currently-enrolled students at many of our International Study Centres (ISCs) and colleges globally. You can contact the Student Services office at your ISC for more details.
From April 2015, PayOnline will be available to all our new students, as well as parents, sponsors and Agents to make payment on behalf of students.
PayOnline will also be available soon to students at Embassy and Charles Sturt University Study Centre
Is PayOnline secure?
Yes, all of our PayOnline sites use security certificates. You will follow a secure link or have to enter your secure access code to view your details in PayOnline, and the sites will time out after a period of inactivity.
To ensure that payment can be made online securely, we have partnered with GlobalCollect. As part of Ingenico Group, they are a trusted, leading Payment Service Provider with 20 years of experience.
We do not store any payment details, GlobalCollect processes and collects all payments on our behalf, so this might be the name published on the telegraphic transfer instruction and bank statement.
Will students be sent the payment reminder and Access Code?
Yes, you will be emailed a payment reminder containing your PayOnline link and Access Code. You can also find them in:
- Offer Letters
- By going to the PayOnline website to request a code
- By asking the Student Services desk who can email the details.
How long does it take for payment to show on each student’s account?
If paying by credit card, payment is shown on your account immediately. If paying by Bank Transfer, payment will be on the account within 5 business days from the date payment was made by your bank. The first payment for a student will show on the account once the acceptance form has been returned and processed by Admissions.
Fees can be paid using 3 currency options: your home country currency, US dollars, or the currency on the invoice (the country where you will be studying). If the fee payer’s account is located in a different country to that displayed on the payment options page, we recommend changing the payment country to the country where this account is located. This will help avoid further international transaction fees being charged by the bank.
Can payments be made on smartphones or tablets?
Yes, PayOnline can be used to make payments on many devices. These include Android smart phones and tablets, as well as iPhones and iPads.
Which web browsers are supported?
Payments can be made using Internet Explorer, Google Chrome, Firefox and Safari
How do you pay by Bank Transfer?
When the “Bank Transfer” option is selected on the PayOnline system, we do not take money directly from the fee payer’s bank account. Complete the following steps to pay by bank transfer:
- On the PayOnline screen, select the amount being paid and the currency it is being paid in. Select the “Bank Transfer” option. An email will be automatically sent to the email address we have on file.
- Print or record the bank details and reference number that have been emailed – these details should be used when making payment.
- The fee payer’s bank will need to be instructed to transfer the payment to the ISC bank account details provided, using the payment reference number provided. This can be done using any method that is supported by the fee payer’s bank, including online banking, telephone banking or by visiting a local branch of your bank to make the transfer in person.
What is the Bank Transit Number?
The ABA number (122238420) should be used as the Transit Number.
Can the old bank details for Bank Transfer payment still be used?
PayOnline is our new and preferred method of payment for student fees. If payment is made using the previous bank details this may delay allocation of the payment to your ISC account.
What is the maximum limit per card or bank transfer payment?
Payment products are filtered by limit. The maximum limits are as follows:
Bank Transfers: €100k or equivalent in payment currency
Card Payments: €25k or equivalent in payment currency
China Union Pay €12k or equivalent in payment currency
Some banks and card providers may also have additional limits for online transactions.
What is a CVV and where can it be found?
A CVV is a security code found on the back of VISA, Mastercard and JCB cards (last 3 digits) and on the front of AMEX cards (four digits). This provides an added level of security when using a credit card to make payment online.
How can payments be made by Union Pay?
For those who do not make Union Pay payments online regularly, there are a few steps we recommend are completed first.
Before you pay:
- To increase security, Union Pay will send an SMS code to the mobile number registered with the card. The fee payer will need access to the mobile and SMS code to proceed with payment.
- An ActiveX security control will need to be installed on the computer being used for payment before proceeding with payment. Download here and install, then return to PayOnline.
Making a payment:
- Click continue to Union Pay below
- Wait to be redirected to the Union Pay Card Payment site
- Enter the card number and click ‘Next’
- In the Expiration Date fields, enter the Expiration Month and Year
- Using the information on the back of the card, enter the last three digits in the CVN2
- Enter the mobile phone number that is linked to the Union Pay account
- Click on Free SMS. This will send an SMS code to the phone number registered to this account/card
- When the SMS is received, enter the SMS code
- Finally, enter the Check Code as displayed on the Union Pay screen before clicking ‘Confirm’
- A message appears ‘You have paid successfully’. Please do not close the browser!
- Use the ‘Back to fees due’ link to see that your fee balance has reduced
Below are some common scenarios with the information on how to resolve each.
Scenario: ‘My Fees Due’ are incorrect or do not match the statement
Resolution: For any queries relating to the fees displaying on the PayOnline system, please contact the Student Payments team via the email provided on the PayOnline site.
Scenario: PayOnline says there are No Fees Payable, but this is incorrect.
Resolution: For any queries relating to the fees displaying on the PayOnline system, please contact the Student Payments team.
Scenario: Your account hasn’t updated with the payment made by Bank Transfer.
Resolution: This may be because we are still waiting for confirmation of payment received to our bank account. Once payment is received, your account will be updated and an email confirmation will be sent to the email address on record.
Scenario: Online bank transfer doesn’t work
Resolution: Online bank transfers via a payment portal is a relatively new product and is only available in a few countries (please note that other companies like Amazon and other retailers do not offer this functionality either). As more Online Bank Transfer payment options become available we will add these to our PayOnline portal.
The main alternative is the offline bank transfer which we offer through the portal. When paying with this method the currency the payment is being made with can be specified and the fee payer will be provided with a local bank account to make the payment to.
Scenario: The Bank Transfer currency can’t be changed.
Resolution: There are a small number of countries where we cannot provide the option to pay by Bank Transfer due to local currency restrictions. An alternative currency will always be offered.
Scenario: Payment won’t be taken with the chosen method of payment.
Resolution: PayOnline offers the option to select the payment country and also the currency that payment will be made in. Once these have been selected, all payment options available for this selection will appear on screen.
If the preferred option is not available for the currency selected, ensure the country payment is being sent from is correctly displayed, the currency selection can also be changed, which may make more payment options available.
Scenario: Credit Card payment won’t be taken.
Resolution: This may be due to a daily limit for online transactions on the card. Please contact the card issuer, as it may be possible to make several lower-value payments.
Scenario: The ‘Your Payment Details’ screen lists the incorrect country the payment is being made from.
Resolution: This information is in our Student Management system and is based on your enrolment paperwork. If this is incorrect, the option to change the payment country can be selected. Please note that to update our records, Student Services will also need to be notified.
Scenario: The secure link in the email doesn’t work.
Resolution: Go to the PayOnline page and request a new Access Code using the “Forgotten Access Code” button. An email will be sent with the secure link and access code. If there are still problems accessing the Fees Due page, please contact us using the email address contained in the email.
Scenario: Login fails.
Resolution: Go to the PayOnline page and request a new Access Code using the “Forgotten Access Code” button. An email will be sent to you with the secure link and access code. If there are still problems accessing the Fees Due page, please contact the Student Payments team.
Scenario: The Secure link and/or Access Code have not been received.
Resolution: We may have an incorrect email address on your record, please contact the Student Payments team to confirm the preferred email address.